Revenue Coordinator

Description

Job Title: Revenue Coordinator – Full Time

Location: The Ben, West Palm Beach – Autograph Collection

Position Type: Full-Time

About The Ben Hotel

At The Ben, West Palm Beach, every corner tells a story. Part of Marriott’s Autograph Collection, our hotel is inspired by the legendary Byrd “Birdie” Dewey and her famed Ben Trovato Estate—a haven where creativity, individuality, and elegance converged. Today, that same spirit lives on through our story-rich design, gracious hospitality, and commitment to experiences that are “Exactly Like Nothing Else.”

Nestled along the shimmering waterfront, The Ben offers sweeping marina views, a rooftop saltwater pool, and curated dining at Proper Grit, our signature whisky and supper club–inspired restaurant, and Spruzzo, downtown’s only water-facing rooftop lounge. With every interaction, our team transforms ordinary moments into timeless memories, blending classic charm with modern sophistication.

Discover more at www.thebenwestpalm.com.

Position Overview

The Revenue Coordinator is the analytical heartbeat behind The Ben’s success story—bridging operational excellence and strategic insight. This position is ideal for someone with a strong foundation in reservations who is eager to step into the world of revenue management. You’ll work closely with the Director of Revenue, assisting in daily revenue tasks, managing reservations, and supporting data-driven decisions that help shape the hotel’s growth and profitability. This is more than a coordination role—it’s a learning journey into the art and science of maximizing performance and elevating the guest experience.

Key Responsibilities

• Process and manage individual and group reservations accurately and efficiently.
• Respond to guest inquiries regarding availability, rates, and accommodations with professionalism and warmth.
• Assist in maintaining rate parity and accuracy across all distribution channels.
• Support the Director of Revenue with data entry, reporting, and revenue analysis.
• Help prepare daily, weekly, and monthly performance reports.
• Audit reservations for accuracy, ensuring proper market segmentation and coding.
• Collaborate with Sales, Front Office, and Reservations teams to align on inventory, pricing, and forecast strategies.
• Participate in weekly revenue meetings, offering insights and learning from strategic discussions.
• Load rates, packages, and restrictions into PMS and CRS systems as directed.
• Handle sensitive guest and associate matters with confidentiality, diplomacy, and discretion.
• Escalate technical or system-related issues promptly to ensure smooth operations.

Qualifications

• Strong interest in revenue management, analytics, and hospitality strategy.
• Previous experience in hotel reservations or front office operations preferred.
• Proficiency in Microsoft Office, particularly Excel; experience with hotel systems such as LightSpeed, MARSHA, One Yield, or EMPOWER a plus.
• Detail-oriented, organized, and capable of managing multiple priorities with accuracy.
• Excellent communication skills and a collaborative mindset.
• Self-motivated with the ability to work both independently and as part of a high-performing team.

Why You’ll Love Working With Us

As a full-time associate at The Ben, you’ll enjoy:

• Competitive pay
• Comprehensive medical, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• Tuition assistance
• Travel and hotel discounts (Marriott & Concord properties)
• Career development and advancement opportunities—including mentorship into future revenue management roles

Our Culture

Concord Hospitality is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. Our Associate First philosophy ensures every team member feels valued, supported, and empowered to grow. At The Ben, hospitality is both an art and a story—and we invite you to help us write the next chapter.

“We Are The Ben.”

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.