IT Admin

Description

IT Administrator / IT Technician

Department: Information Technology Job Type: Full-Time, Hourly, Non-Management

Location: Horseshoe Bay Resort, 200 Hi Cir N, Horseshoe Bay, TX 78657, USA

About Horseshoe Bay Resort

Nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country, Horseshoe Bay Resort is a premier 17,000-acre luxury destination. We are committed to providing genuine Texas Hospitality and offer a dynamic work environment with excellent opportunities for growth and benefits, including subsidized housing, competitive compensation, and professional development programs (e.g., Manager in Training Program). Join us and build your career in a world-class resort setting.

Position Definition

The IT Administrator / IT Technician is a hybrid support role responsible for delivering Tier 1 technical support, executing daily IT operations, and providing comprehensive administrative assistance to the IT Leadership team. This position is critical for maintaining departmental organization, ensuring financial accuracy, and serving as the primary technical contact for resort associates.

Key Responsibilities and Essential Functions

1. Technical Support & Operations (Tier 1)

• Service Desk Operations: Serve as the primary point of contact for all internal IT support requests via the ticketing system, phone, and in-person, maintaining a high level of professionalism and customer service.
• Hardware Management: Install, configure, deploy, and maintain end-user hardware, including workstations (PCs/laptops), mobile devices, POS terminals, printers, and peripherals.
• Troubleshooting: Perform effective first-level troubleshooting for hardware, software, network connectivity, and system access issues across all resort departments (e.g., Guest Services, F&B, Golf, Administration).
• User Account Management: Create, modify, and remove user accounts and access privileges in Active Directory and various resort-specific applications.
• Maintenance & Security: Conduct routine system checks, software updates, malware scans, and preventative maintenance procedures.
• System Support: Provide support for resort-wide critical systems, including Property Management Systems (PMS), Point-of-Sale (POS), time clocks, card readers, and guest/back-office Wi-Fi.
• Documentation & Escalation: Meticulously document all issues, repairs, and resolutions in the ticketing system. Promptly identify and escalate complex issues to senior IT personnel.
• Project Assistance: Assist senior team members with infrastructure projects, technology upgrades, equipment deployment, and hands-on tasks such as cable runs and hardware staging.

1. Financial & Administrative Management

• Procurement and Financial Tracking: Generate, code, allocate, and track all Purchase Orders (POs), invoices, and bills for the IT Department.
• Invoice Processing: Ensure all invoices are coded accurately against the budget and submitted to the Accounting Department within established deadlines (e.g., 3 business days).
• Reconciliation: Maintain detailed logs of the PO/invoice lifecycle and reconcile financial records with recurring charges, the department budget, and the IT checkbook. Report any budget concerns or vendor billing discrepancies to the Director of IT.
• Executive Support: Provide direct administrative support to the Director/Assistant Director of IT, including managing calendars, scheduling meetings, coordinating travel, and processing conference registrations.
• Documentation & Organization: Maintain comprehensive physical and digital files for contracts, technical documentation, invoices, and IT asset records.
• Meeting Support: Attend department meetings, accurately record meeting minutes, and track action items and deadlines.
• Vendor Accountability: Create and maintain robust processes to ensure vendor accountability, service level adherence, and timely follow-up.

Employment Standards

• Education: High School Diploma or GED required.
• Experience: 2-4 years of experience in Information Technology, preferably within the hospitality or resort industry.
• Technical Proficiency: Demonstrated experience with:
• Windows operating systems and Microsoft 365 (e.g., Outlook, Excel, Word).
• Hardware diagnostics and troubleshooting.
• Basic networking concepts (TCP/IP, Wi-Fi, DNS).
• Preferred Knowledge: Familiarity with hospitality systems such as PMS, POS, Keycard systems, and PBX/VoIP systems is highly desirable.
• Core Competencies:
• Exceptional communication and customer service skills.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic, fast-paced environment.
• Proven problem-solving capabilities and a strong desire for continuous learning of new technologies.

Physical and Mental Requirements

The employee must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. This role requires standing, walking, sitting, using hands for keyboarding and handling, reaching, pushing/pulling, and communicating effectively with associates and guests. A strong sense of teamwork is essential.

Compensation & Benefits

Horseshoe Bay Resort is dedicated to the well-being and development of our associates. We offer a competitive package designed to support both your professional and personal life.

Core Compensation & Growth

• Competitive Pay: Regularly reviewed compensation with scheduled raises.
• Career Advancement: Growth opportunities through our Manager in Training Program (MIT).
• 401(k) Retirement Plan: Includes an employer match contribution.

Health & Wellness (For Full-Time Roles)

• Medical Insurance: Comprehensive Medical plan coverage.
• Dental Insurance: Plan options for dental care.
• Vision Insurance: Coverage for eye care.
• Disability Coverage: Long-term and Short-term Disability plans.
• Supplemental Insurance: Critical Illness and Accident Insurance plans.
• Associate Relief Fund: Available for employees facing hardship.

Time Off & Holidays

• Paid Vacation
• Paid Holidays

Lifestyle & Resort Perks

• Associate Housing: Subsidized housing options and dedicated shuttle service available.
• Meal Subsidies: Weekly meal allowance/subsidy provided.
• Resort Privileges: Limited access to select resort amenities, including Golf and other amenity privileges (based on occupancy and business levels).
• Associate Discounts:
• Significant discounts at Horseshoe Bay Resort retail and dining outlets.
• Discounts at over 100 Crescent Hotels & Resorts properties nationwide.

Culture & Environment

• Commitment to Diversity, Equity, Inclusion, and Belonging (DEIB).
• Fun associate outings and events throughout the year.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.