Spa Manager

What's In It For You

• Competitive salary starting at $73,492 - DOE with discretionary performance bonuses 2x a year!
• Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
• Complimentary meals and covered team member parking.
• Employer-paid life insurance, long-term disability and accidental death and dismemberment coverage. Flexible Spending Account options for health care expenses.
• Company-paid gaming licenses (Class A & Class B)
• Variety of additional voluntary benefits and retirement plans.

What You’ll Do

• Exemplifies Muckleshoot Casino Resorts' values and sets a great example by always demonstrating excellent guest service and professionalism through the application and guidance of the Resort Leadership Expectations.
• Oversee all spa, pool, and fitness operations, ensuring seamless service delivery and adherence to brand standards.
• Ensure all guest-facing and back-of-the-house areas are clean, safe in compliance with health and safety regulations.
• Develop and implement up-selling strategies to maximize spa revenue.
• Build strong treatment and retail offers, focused on quality and guest satisfaction.
• Schedule staffing levels based on business needs, daily traffic, and special events (conventions, groups, VIPs).
• Oversee usage, inventory, treatment products, and cleaning supplies, ensuring proper training and compliance.
• Champion a culture of exceptional guest service and personalized wellness experiences.
• Smile and regularly engage with guests and team members
• Serve as the primary point of contact for VIP guests and high-profile clientele.
• Innovate spa services and wellness programs to align with industry trends.
• Monitor the condition of spa facilities, including furniture, fixtures, and décor, ensuring a pristine appearance.
• Establish and maintain preventive maintenance and sanitation programs.
• Develop, monitor, and manage departmental budgets, forecasts, and financial reports.
• Drives services and retail revenue with strategic pricing, promotional initiatives, and operational efficiencies.
• Monitor KPIs and implement strategies to improve profitability and guest satisfaction.
• Manage spa inventory effectively and follow Muckleshoot Casino Resort purchasing standards to ensure audit compliance.
• Ensure accurate and timely payment of payrolls, sales commissions, and/or independent contractor payments.
• Recruit, train, and mentor a team of spa professionals, team members, and independent contractors, fostering a culture of excellence.
• Conduct regular performance evaluations and provide coaching for growth. Analyze competitor offerings in both casino and non-casino environments to maintain a competitive edge.
• Cultivate partnerships with corporate clients and local businesses to grow group and membership opportunities.
• Perform all duties assigned.

What You’ll Bring

• 5 (five) years of experience as a Spa Manager in a Resort, Hotel, or Casino or similar quality, or a well-established spa brand.
• 3 (three) years of experience in a leadership role.
• Strong leadership and supervisory skills, with the ability to motivate and manage a team
• Strong knowledge of spa operations, wellness trends, retail operations, and guest service excellence.
• Luxury spa/hotel experience a plus!