Photo of Sheraton Imperial Hotel & Convention Center, Durham, NC

Front Office Manager

Sheraton Imperial Hotel & Convention Center

4700 Emperor Blvd
Durham, NC 27703

Hotel de 331 Habitaciónes
Gestionado Por Concord Hospitality Enterprises
Guardar este trabajo
Tweet
LinkedIn
Compensation: 59.659 $ a 74.574 $ por año, Tiempo Completo

Description

Concord Hospitality is seeking a Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Publicado 4 De Enero De 2026

    Sheraton Imperial Hotel & Convention Center


    Travel with ease to our renovated hotel near RDU airport

    Sheraton Imperial Hotel Raleigh-Durham Airport at Research Triangle Park welcomes you with an ideal location near RDU and amenities for a perfect stay in the North Carolina Triangle. Our fully renovated hotel is 4 miles from the Raleigh airport and offers complimentary airport transportation. Our current parking fee is $10.00/day. While on-property, enjoy breakfast and dinner at our Season’s Restaurant, or all-day dining and drinks at &More by Sheraton. Keep fit at the Fitness Connection and refresh in our seasonal outdoor pool. We are an easy commute to RTP businesses and near entertainment such as Boxyard RTP and TopGolf Durham. Bring your furry friends! We are a pet friendly Durham hotel. Planning an event? We welcome corporate meetings, social groups, and weddings in our 32,000 square ft Durham event venue. Hourly coworking space is available in our innovative studios. Finally, end your day in our deluxe guestrooms with wi-fi, desk, luxurious bedding, and Sheraton Signature Sleep Experience beds.

    Other Job Openings