Tea Server
The Ballantyne, a Luxury Collection Hotel
10000 Ballantyne Commons Parkway
Charlotte,
NC
28277
Job Description
Job Description
Tea Server
Department: Food & Beverage
Reports To: Restaurant Manager
Northwood Overview
An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.
Job Overview:
As a Tea Server you will play a crucial role in providing exceptional dining experiences to our guests. You will be responsible for greeting guests, taking orders, serving food and beverages, and ensuring guest satisfaction. You will be responsible for curating en elevated tea service experience aligned with our luxury hotel standards.
Responsibilities
o Greet and welcome guests in a friendly and professional manner.
o Answer guest questions about the menu, specials, and beverage offerings.
o Take accurate food and beverage orders.
o Serve food and beverages in a timely and efficient manner.
o Anticipate guest needs and respond promptly to requests.
o Resolve guest complaints and issues in a courteous and timely manner.
o Set up and maintain dining areas, including table settings and cleanliness.
o Follow proper food handling and sanitation procedures.
o Process payments accurately and efficiently.
o Adhere to all restaurant policies and procedures.
o Assist with side work tasks, such as cleaning, stocking, and preparing beverages.
o Work effectively with other team members, including the kitchen staff and bartenders.
o Communicate clearly and professionally with colleagues and guests.
o Contribute to a positive and supportive team environment.
Qualifications
Perks & Benefits:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.
Acerca de The Ballantyne, a Luxury Collection Hotel
The Ballantyne, a Luxury Collection Hotel
Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.
The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.
Benefits
At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.
Acerca de Northwood Hospitality
Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.
People are our Passion
Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.
Our Purpose
Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.
Our Mission
Our mission is to maximize asset value creation and performance.
Other Job Openings
-
Spa Supervisor
18,00 $ por hora -
Line Cook
19,00 $ a 20,00 $ por hora -
Laundry Attendant
14,50 $ por hora -
Dunbar Server Assistant
Desde 9,00 $ por hora más consejos -
Cook 2
15,00 $ a 16,99 $ por hora
