Sports Book Supervisor

AGE REQUIREMENT: 21 years or older

Position Summary:

Responsible for daily operations oversight, addressing guest issues related to sports book bets, promotions, and events. Ensures compliance with tribal, federal, state, Pueblo of Isleta Regulatory, and Isleta Resort and Casino regulations.

Isleta Resort and Casino Guest Service Agreement

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

Essential Functions and Responsibilities: This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

Supervisory Duties:

• Maintain constant awareness of Sports Book activity and enforce house rules.
• Open, reconcile, and close sportsbook writer's and kiosk tills.
• Greet customers warmly, provide accurate bets, and confirm details before they leave.
• Handle guest betting requests professionally, maintaining close ties with customers.
• Input betting information accurately into the computer and verify winning tickets.
• Maintain and verify a cash bank, accept money, and provide sports tickets to guests.
• Create and process new guest member profiles in the Player’s Club computer.

Personnel & Administrative Duties:

• Monitor staff performance, behavior, and attendance, administering disciplinary action as needed.
• Ensure proper staffing and motivation to meet goals, identifying opportunities for improvement.
• Administer training and evaluate new writers on behalf of management.
• Promote positive guest relations through prompt, courteous service and maintain an open and welcoming atmosphere.
• Provide basic instruction on promotions and special events.
• Occasionally perform duties of subordinates and other tasks as needed.

Knowledge, Skills, and Abilities:

• Positive attitude towards guests.
• Strong computer skills, including operating Player Rating System applications.
• Ability to perform under high stress with minimal supervision.
• Strong organizational and time management skills.
• Effective communication in English, both written and verbal.
• Basic mathematics skills.
• Commitment to organizational goals and confidentiality.
• Critical and analytical thinking skills.
• Flexible schedule including evenings, weekends, and holidays.

Accountability and Supervision:

• Directly supervise Sports Book Writers, administering employment actions on behalf of management.
• Plan, assign, and direct work, appraise performance, and address complaints or problems.

Education and Experience:

• High School Diploma or GED equivalent required.
• Three months’ consecutive cash handling experience preferred.
• Two years of Sports Book experience.

Special Requirements, Licenses, and Certification

• Must acquire and maintain a Gaming License.
• Pass pre-employment drug test and background investigation.
• Flexible work schedule, willingness to work any days/hours as needed.

Physical Demands and Work Environment:

• Must be able to lift, move, and place 25 pounds.
• Must be able to sit and/or stand for extended periods of time.

Working Conditions:

Work is generally performed in, both, a Casino setting with exposure to second-hand smoke and a high noise level, and a high paced office setting. Occasionally may be required to interact with hostile and/or angry guests.  

Disclaimer

This job description is intended to provide an overview of the requirements of the position. It is not necessarily all-inclusive and the job may require other essential and/or non-essential functions, tasks, duties, or responsibilities not listed herein. Management reserves the right to add, modify, or exclude any essential or non-essential requirement at any time with or without notice. Nothing in this job description, or by the completion of any requirement of the job by the employee, is intended to create a contract of employment of any type.

Native American Preference Policy

Isleta Resort and Casino will at all times and for the positions give hiring, transfers, and promotional preferences to qualified Native American applicants in the following order: 1. Enrolled Pueblo of Isleta Tribal Member; 2. Enrolled pueblo of Isleta Descendants; and 3. Registered Native American from a federally recognized tribe.