Sales Coordinator

Summary:                         

The Sales Coordinator plays a vital role in supporting the Sales and Marketing team by handling administrative duties, coordinating client requests, and ensuring seamless communication between departments. This position is ideal for a detail-oriented, organized, and proactive professional who thrives in a fast-paced luxury hospitality environment.

Essential Functions:       

• Support the day-to-day activities of the Hotel’s Sales and Marketing Team

• Assist the sales team with inquiries, proposals, and contracts for Transient and Group bookings.
• Prepare and distribute sales reports, presentations, and marketing materials.
• Coordinate and follow up on client requests, site visits, and special events.
• Manage incoming leads and inquiries, ensuring timely responses and accurate information.
• Maintain strong relationships with corporate, travel agency, and event planner clients.
• Process contracts, invoices, and billing requests with accuracy.
• Coordinate with the front desk, reservations, and catering teams to ensure smooth client experiences.
• Assist with scheduling meetings, conferences, and sales calls.
• Support the execution of sales initiatives, promotions, and campaigns.
• Collaborate with the marketing team on email campaigns, social media content, and promotional materials.
• Maintain organized digital and physical files related to sales, contracts, and client communications.
• Track and order office supplies for the Sales and Marketing department as needed.
• Maintain and enter accurate client data, interactions, and follow-up actions into the Hotel’s Customer Relationship Management (Delphi) system.
• Assist in preparing monthly sales reports, revenue forecasts, and performance analysis for senior management.
• Support the execution of client appreciation events and partnership initiatives to retain and grow business relationships.
• Answer phone calls and manage the Sales and Marketing department email inbox.

• Bachelor's degree in Hospitality, Business, or a related field preferred.
• 1- 3 years of experience in Luxury Hospitality.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Delphi/Salesforce systems, Microsoft Office Suite, Opera, and Cvent.
• Ability to multitask and work in a fast-paced environment.
• Passion for luxury hospitality and a commitment to exceptional service.

Working Environment:

• Five Days in Office Required

Physical Demands:    

• Must be able to lift or move 25 pounds. 

NOTE:

This job description does not state or imply that these are the only duties of the employee in this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.