Accounts Receivable Clerk
Norfolk Waterside Marriott
235 East Main Street
Norfolk,
VA
23510
Description
As an Accounts Receivable Clerk at Concord Hospitality, you will play a vital role in supporting the financial health of our hotel by managing guest billing, resolving inquiries, and ensuring timely processing of receivables. Your attention to detail and commitment to excellent guest service will contribute to both financial accuracy and guest satisfaction.
Responsibilities:
• Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.
• Respond promptly and professionally to guest inquiries and billing disputes to ensure guest satisfaction.
• Research and resolve charge inquiries in a timely, friendly, and efficient manner.
• Prepare and post daily receivables from event contracts; balance totals to the General Ledger.
• Perform all month-end responsibilities, including preparing reports and managing outstanding balances.
• Review final statements for accuracy; make corrections and distribute contracts or folios to clients promptly.
• Coordinate and verify receiving tickets, purchase orders, and invoices for proper coding and approvals.
• Prepare journal entries as needed.
• Answer guest service calls and complete telephone request forms and follow-up correspondence via email, fax, or mail.
Qualifications:
• High school diploma or equivalent, with a strong understanding of basic accounting principles.
• Proficiency in computer systems and accounting software.
• Excellent verbal and written communication skills in English.
• Strong interpersonal skills and the ability to manage guest relations with professionalism.
• Detail-oriented with solid mathematical and organizational abilities.
• Prior experience in Accounts Receivable and Collections is preferred.
Benefits (Full-Time Associates Only)Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Acerca de Norfolk Waterside Marriott
Discover Norfolk from our hotel's prime downtown location
Refined luxury and stylish comfort come together brilliantly at Norfolk Waterside Marriott. Perched in the heart of the citys charming downtown district, our hotel is conveniently connected to Waterside Convention Center also just moments from the USS Wisconsin and cruises on the Spirit of Norfolk. Stretch out in your well-appointed room or suite, all of which have been re-designed and offer river or city views, plush bedding and modern amenities. Challenge yourself with a workout in our hotel's state-of-the-art gym or enjoy a swim in the heated indoor pool. Begin your day with our lobby cafe STEAM where We Proudly Serve Starbucks or START, our full service breakfast restaurant. Complete your day with a glass of wine, craft cocktail, and enjoy the distinctive menu in our recently opened Italian Steakhouse, Capo Capo. Plan your next event in downtown Norfolk in one of our elegant ballroom venues or on our Riverview Terrace.
Acerca de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
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