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Assistant Front Office Manager

Westin Atlanta Gwinnett

6450 Sugarloaf Parkway
Duluth, GA 30096

Hotel de 122 Habitaciónes
Gestionado Por Concord Hospitality Enterprises
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Description

Concord Hospitality is seeking a Assistant Front Office Manager to lead our guest services team. This leadership role is responsible for ensuring superior guest satisfaction, upholding product quality standards, and managing front desk operations according to brand standards. The ideal candidate is a hands-on leader who creates a welcoming atmosphere for guests and inspires their team to deliver exceptional service.

As a Concord Leader you will be responsible to:

  • Inspire greatness in your team.
  • Encourage and support team members to reach their full potential.
  • Create a work environment that is a Great Place to Work for all.
  • Lead with integrity, transparency, respect, and professionalism.
  • Care for your team and their families.

    Key Responsibilities:

  • Maintain guest service as the driving philosophy of the hotel, ensuring every guest leaves satisfied
  • Train, motivate, and empower front desk staff to deliver responsive and professional guest assistance
  • Oversee all front desk operations, including check-in/check-out, telephone procedures, hotel amenities, and system use
  • Act as Manager on Duty, supporting hotel-wide operations when required
  • Partner with the General Manager and Sales team to generate business opportunities, set rate codes, and manage rooming lists
  • Assist with Revenue Management functions and actively participate in revenue calls with corporate and brand teams
  • Produce accurate financial reports in a timely manner
  • Manage HR functions for front desk staff including recruiting, hiring, training, evaluations, and retention efforts
  • Ensure compliance with personnel policies, labor regulations, health and safety codes, and key control procedures
  • Conduct property inspections and oversee preventive maintenance and deep-cleaning schedules to maintain product standards
  • Mentor and develop management talent within the front office team

    Qualifications:

  • Proven leadership experience in hotel front office or guest services management
  • Strong customer service philosophy and ability to foster a guest-first culture
  • Knowledge of revenue management, financial reporting, and hotel operations
  • Excellent communication, training, and problem-solving skills
  • Familiarity with HR best practices and compliance standards

    Benefits

    • Competitive wages
    • Medical, dental, and vision insurance
    • Life insurance and short/long-term disability options
    • 401(k) with company match
    • Tuition assistance
    • Discounted room rates at Concord-managed hotels
    • Training, development, and career advancement opportunities

    Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

    Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

    “We Are Concord!”

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

    • Publicado 18 De Febrero De 2026

    Acerca de Westin Atlanta Gwinnett

    In Gas South District next to the Arena & Convention Center.

    Your journey starts at Westin Atlanta Gwinnett hotel where signature wellness programs and restorative sleep make travel an inspiring experience. Located in Georgia's premier Gas South District, guests can enjoy all of the events at Gas South Arena, take in a show at Gas South Theater or walk to an event at the Convention Center. Explore greater Atlanta attractions such as World of Coca-Cola, Georgia Aquarium and much more just 25 minutes away. Guest rooms and suites offer wellness-enhancing amenities including our Westin Heavenly® Bed, high-speed Wi-Fi, 55" Smart TV, desks with ergonomic chairs, mini-fridge and microwave. Healthy options abound for breakfast, lunch and dinner in Sweet Song restaurant and bar as well as Overstory rooftop bar. Start your day with a cappuccino, iced coffee and more at Starbucks®. Hold your next wedding reception, corporate event in one of our beautiful event spaces for up to 870 people.

    Acerca de Concord Hospitality Enterprises

    Careers and Hospitality Job Opportunities with Concord

    Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.

    Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.

    Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.

    Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.

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