Phone Operator
Cadillac Hotel & Beach Club, Autograph Collection
3925 Collins Avenue
Miami Beach,
FL
33140
Opportunity: Phone Operator
Answer and direct internal and external telephone calls in accordance with established guest service and sustainability standards.
Potential Career Path
Front Desk Supervisor –Front Office Manager – Assistant General Manager
Essential Job Functions
- Promptly and professionally answer telephone calls and ascertain.
the correct extension and direction of call.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested.
- Receive wake-up call information, input accurately into the automated wake-up system and verbally confirm time with guest.
- Page guests and patrons using the public address system.
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately. Initiate emergency response as necessary and legibly document pertinent details.
- Respond to and resolve all complications and complaints.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Position Requirements
- High School diploma or equivalent.
- Previous receptionist or customer service experience preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends.
- Requires standing for extended periods, speaking, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Acerca de Cadillac Hotel & Beach Club, Autograph Collection
Our Hotel
Inspired by European service, Cadillac Hotel & Beach Club defines a new kind of Miami Beach experience. Through differentiated offerings and unparalleled oceanfront dining options, paired with sophisticated design, we create an exceptional environment for our guests, families, and locals alike. Steps away from white sand, endless waves and Miami Beach’s signature beachfront boardwalk, Cadillac Hotel is the perfect location for a romantic getaway or family vacation. Guests can discover premier shopping experiences in the nearby Design District or Bal Harbour Shops, then relax comfortably in one of our brand new hotel rooms or suites featuring art deco-inspired décor with a nod to the 1940s. After a lazy beach day, we invite our guests to enjoy a glass of rosé at our oceanfront cocktail bar featuring small bites and fresh raw bar. Dinner at our signature restaurant features the most authentic in southern Italian fare, including thin crust pizza from our wood burning oven.
Acerca de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
