VIP Coordinator

Job Description

Job Title: VIP Experience Coordinator

Department: Front Office

Location: Conrad Nashville

Reports To: Director of Rooms

Position Type: Full Time

Job Summary: The VIP Experience Coordinator plays a pivotal role in ensuring exceptional experiences for our VIP guests, whether that’s Entertainment or Transient. This individual assists in overseeing the pre-arrival process for VIPs concierge team ensuring seamless coordination with other departments. Attention to detail, keeping confidentiality, strong communication, and excellent guest service skills are essential for success in this role. They are also the main point of contact, once the guests are on property for any operational requests.

Key Responsibilities:

• Works closely and supports the Front Office, F&B, Sales and Concierge teams ensuring they are equipped with necessary information and resources.
• Assist with Business Travel team to develop and grow corporate relationships and build brand loyalty
• Collaborate and coordinate with Business Transient & Entertainment Sales Director to facilitate information to the Hotel’s operation team
• Ensure VIP arrival, rider information and pre-arrival communication is shared with relevant departments, and are followed up with throughout stay. Coordinate with various departments for seamless VIPs and/ or their team experiences, including transportation, amenities and requests are fulfilled.
• Work with Concierge and Front Office teams to assist in contacting guests in advance of their arrival to assist with room assignments and suggest upgraded room types. Assist with itinerary plans, dining reservations. Responds to inquiries regarding hours of outlet operations, directions to local attractions, meeting rooms, car rentals, etc. according to individual needs
• Organize amenities for celebrations (paid and complimentary)
• Coordinate with Events team to assist with select group contacts and group VIPs.
• Welcome guests on arrival in lobby and assist Front Office with answering inbound telephone calls and enquiries