Vacation Advisor - Reservations Sales/Activations - Work From Home (Mexico City Area)

Train in office with future work from home opportunities possible!

Job Summary

• Introduce and promote the Hyatt Vacation Club brands to reserve dates for vacation ownership preview packages over the phone.
• Answer questions about vacation destinations and resort facilities and services.
• This job involves checking the availability of accommodations and dates, and suggesting alternatives when the first choice is not available.
• Vacation Advisor associates at the call center promote accommodation upgrades and extra nights to drive additional revenue when available.
• Clearly explain the requirements for purchasing a preview package and attending a vacation ownership sales presentation.
• Verify individuals or couples meet the eligibility requirements.  
• Vacation Advisors leverage guest loyalty to the company brands and to persuade callers to purchase the vacation ownership preview package.
• Confidently ask the potential owner to reserve dates for the package.
• Use sales techniques to overcome objections while maintaining a polite and enthusiastic demeanor.
• Contact an appropriate call center individual, leader or department to resolve guest calls, requests, or problems.  
• Vacation Advisors must follow all call center and company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.  
• #imvwcala
• #callcenter

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.