Executive Housekeeper

This is an extraordinary and career‑defining opportunity to join the leadership team at the Ontario Airport Hotel and Conference Center as we embark on a monumental transformation! Under new ownership, our 309‑room property is undergoing a complete top‑to‑bottom renovation and an exciting rebranding to an upscale hotel brand—Hyatt Regency. This pivotal moment offers a rare chance to shape the operational foundation, service culture, and guest experience of a fully revitalized hospitality environment.

The Executive Housekeeper will be a strategic, hands‑on, and service‑driven leader responsible for overseeing all aspects of the housekeeping and laundry departments. This includes ensuring immaculate guest rooms and public spaces, implementing elevated brand standards, developing efficient operating procedures, and building a motivated, high‑performing team. As a key steward of the Hyatt Regency brand experience, this leader will play an essential role in delivering the polished, welcoming, and refined environment that defines the property’s new identity.

The ideal candidate will bring a strong background in upscale hotel housekeeping operations, a passion for excellence in cleanliness and presentation, and the ability to lead with both vision and empathy in a dynamic, fast‑paced setting. This is a unique opportunity to build systems, culture, and expectations from the ground up—leaving a lasting impact on the guest experience and the future success of the hotel.

Key Responsibilities

• Lead the daily operations of the Housekeeping and Laundry departments to ensure the highest standards of cleanliness, presentation, and maintenance throughout the property
• Maintain expert knowledge of hotel services, room types, occupancy levels, group activity schedules, and operational needs to anticipate and respond to guest inquiries with accuracy and professionalism
• Prepare and distribute daily room assignments; adjust assignments as needed throughout the shift and ensure all tasks are completed
• Manage the distribution, tracking, and security of keys, radios, and communication equipment
• Conduct regular inspections of guest rooms, public areas, and heart‑of‑house spaces to ensure compliance with brand standards and safety protocols
• Foster a calm, organized, and solutions‑oriented environment, especially during high‑pressure or rapidly changing situations
• Respond to guest concerns with urgency, empathy, and follow‑through to ensure complete satisfaction
• Ensure appropriate staffing levels to meet business demands and maintain efficient operations
• Protect guest privacy by maintaining strict confidentiality and adhering to proper data‑security protocols
• Build strong, collaborative relationships with team members and other departments through clear communication and consistent leadership presence
• Assist with recruiting, hiring, onboarding, training, and ongoing development of housekeeping team members
• Develop, implement, and maintain housekeeping SOPs, quality standards, and service procedures aligned with an upscale hotel brand
• Train, mentor, and motivate team members to deliver exceptional service and uphold a culture of excellence
• Create and manage staff schedules to ensure adequate coverage and effective use of labor resources
• Collaborate closely with Front Office, Engineering, and other departments to support seamless guest experiences
• Maintain inventory levels, order supplies, and manage equipment to support efficient operations
• Address and resolve guest complaints related to housekeeping services promptly and professionally
• Monitor departmental expenses, support budget adherence, and identify opportunities for cost‑effective improvements
• Stay informed on industry trends, technologies, and best practices to enhance operational efficiency and service quality
• Conduct performance evaluations and provide ongoing coaching and feedback to support team growth
• Enforce safety procedures and maintain a healthy, compliant work environment
• Communicate effectively with hotel leadership to support smooth, coordinated operations

Additional Responsibilities: Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

Qualifications:

• Minimum 5 years of progressive housekeeping leadership experience in a full‑service or upscale hotel environment
• Proven success managing large teams across housekeeping, public areas, and laundry
• Experience opening, renovating, or rebranding a hotel is highly desirable
• Strong understanding of brand standards, quality assurance, and guest satisfaction metrics
• Demonstrated ability to implement efficient operating procedures, inventory controls, and labor management strategies
• Ability to foster a culture of cleanliness, accountability, and service excellence
• Proficiency with housekeeping management systems, PMS, Opera Cloud and scheduling tools

Availability: The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.