General Manager

Pay

Minimum – Anticipated Maximum Base Salary: $168,700 – $231,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Provide direction in the operation of gaming, racing, and non-gaming departments.
• Establish and administer procedures pertaining to profitability of operating areas, safety, employee relations, guest relations, internal controls, regulatory compliance, and the security of company funds and assets.
• Direct, guide, counsel and instruct the day-to-day operations through assigned department leaders.
• Develop and maintain employee culture, professional development, morale, and engagement.
• Stay aware of competitive operations and recommend appropriate action in accordance with a sound marketing plan.
• Monitor financial performance of all areas against planned performance, taking action to improve performance where necessary.
• Maintain updated knowledge of gaming laws and regulations applicable to areas of responsibility.
• Ensure that all assigned departments are staffed with team members who have the skills and aptitude to meet our standard of excellence.

More about you

• Minimum of 10 years of progressive leadership experience in casino management, including senior-level or property-wide responsibility
• Demonstrated success managing complex operations with full P&L accountability
• Strong financial acumen, including budgeting, forecasting, labor optimization, and capital planning
• Deep understanding of gaming regulations, compliance, and operational best practices
• Proven ability to lead large, diverse teams and develop future leaders
• Excellent communication, relationship-building, and decision-making skills
• Bachelor’s degree in hospitality management, business, or a related field preferred; equivalent experience considered
• Ability to obtain and maintain all required gaming licenses and certifications

Shift details

M-F
Weekends
Days