Front Desk Agent
Ponte Vedra Inn & Club
200 Ponte Vedra Boulevard
Ponte Vedra Beach,
FL
32082
We are seeking a polished and service-driven Front Desk Agent to join the team at a luxury beachfront resort. This role is essential in creating a seamless arrival and departure experience while delivering intuitive, personalized service throughout each guest’s stay. The ideal candidate is warm, detail-oriented, and thrives in a fast-paced, high-touch environment.
What’s In It For YouTop payFlexible schedulingCompany-provided uniforms with dry cleaningResort discountsComplimentary Forbes Five-Star training and certifications…and so much more
ResponsibilitiesServe as the first and last impression of the resort, delivering a warm and professional guest experience
Manage guest check-in and check-out processes with accuracy and efficiency
Provide personalized service, including reservations, dining recommendations, and local experiences
Coordinate transportation, activities, and special requests both on and off property
Act as a liaison between guests and all resort departments to ensure seamless service
Handle guest inquiries, concerns, and requests promptly and professionally
Perform cashiering functions and maintain accurate records
Maintain a strong knowledge of the resort, local area, and state offerings to enhance the guest experience
QualificationsHigh School Diploma or equivalent required; Hospitality degree preferred (experience may be substituted)
Minimum of 2 years of resort or hospitality experience preferred
Strong communication skills with the ability to engage confidently with guests, members, and colleagues
Previous customer service or front office experience preferred
Comfortable with computer systems, cashiering, and multitasking in a fast-paced environment
Valid driver’s license required
Physical RequirementsAbility to stand for extended periods
Assist guests with luggage as needed and escort guests throughout the property
Ability to operate a motor vehicle when required
ScheduleVaried schedule including weekends and holidays
BenefitsPaid Vacation, Holidays, and Sick TimeMedical, Dental, Vision, Life, and Disability Insurance401(k)Dry Cleaning/LaundryFree ParkingStaff Café
At Ponte Vedra Inn & Club, we are committed to delivering exceptional hospitality while fostering a culture of belonging for our colleagues. If you are passionate about service and creating memorable experiences, we invite you to apply.
Equal Opportunity EmployerDrug-Free Workplace
Acerca de Ponte Vedra Inn & Club
Setting the Standard of Excellence for Iconic Florida Beach Resorts Since 1928
A refuge for recreation and reflection. A family vacation favorite. A premier year-round destination for weddings, and social and corporate events. AAA Five-Diamond rated Ponte Vedra Inn & Club is the picture of quiet grandeur, grace, stateliness, and story.
Located on a stretch of pristine beach in northeast Florida, discover a world of elevated oceanfront accommodations paired with gracious, attentive service and endless leisure pursuits. Since 1928 generations of vacation memories have been made here, and we’re welcoming you to make your own.
Many of our 262 elegantly appointed rooms offer stunning Atlantic Ocean views and walk-out access to one of Florida’s most beautiful beaches. From warm and historic to fresh and contemporary, you’ll find the ideal accommodations to suit your style. Choose the dramatic color palette of the Atlantic House, the storied heritage of the Historic Inn Building, the supreme luxury of the Penthouse Suite, and more.
Acerca de Gate Hospitality Group
What is the Gate Hospitality Group?
The Gate Hospitality Group is a management organization consisting of four of northeast Florida’s most luxurious and renowned private clubs – Ponte Vedra Inn & Club and The Lodge & Club both located in Ponte Vedra Beach and Epping Forest Yacht Club and The River Club both located in Jacksonville. In addition to serving club members, Ponte Vedra Inn & Club and The Lodge & Club are also award-winning oceanfront hotels where they also cater to resort guests. An expertly trained staff of more than 900 employees enhances the member and guest experience at these four properties by exceeding the highest standards of hospitality.
Careers with the Gate Hospitality Group
The Gate Hospitality Group offers a wide variety of hospitality employment opportunities at every level of experience centering on all aspects of private club operations and resort operations. We welcome candidates for employment who will take pride in being a member of a team dedicated to the art of service. We invite you to learn more!
