Cocktail Server

About The Role

As a Cocktail Server at Hotel St. Michael you will play a crucial role in delivering exceptional service to our guests in a vibrant and upscale environment. Your primary responsibility will be to provide a memorable dining and drinking experience by serving a variety of cocktails and beverages with professionalism and flair. You will be expected to maintain a thorough knowledge of our drink menu, including ingredients and preparation methods, to effectively recommend options to guests. Additionally, you will ensure that the bar area is clean, organized, and well-stocked, contributing to the overall ambiance of the hotel. Ultimately, your efforts will enhance guest satisfaction and encourage repeat visits, making you an integral part of our hospitality team.

Minimum Qualifications

• High school diploma or equivalent.
• Previous experience in a serving or bartending role.

Preferred Qualifications

• Certification in bartending or mixology.
• Experience in a high-volume hospitality environment.
• Experience with Marriott or Forbes 

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Take drink orders and serve cocktails and beverages promptly and accurately.
• Maintain knowledge of the cocktail menu and provide recommendations based on guest preferences.
• Ensure the bar area is clean, organized, and well-stocked throughout your shift.
• Handle cash and process payments accurately while adhering to hotel policies.
• Complete other duties as assigned by supervisor such as assisting security with disorderly guests.
• Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.

Knowledge, Skills, And Abilities

• Strong communication skills are essential for interacting with guests and understanding their needs, ensuring a positive experience. 
• Attention to detail is crucial when preparing drinks and managing orders, as it directly impacts guest satisfaction. 
• Time management skills will help you efficiently serve multiple tables and maintain a smooth workflow during busy periods. 
• A good understanding of mixology and beverage trends will enhance your ability to recommend drinks and create a unique experience for guests. 
• Finally, teamwork and collaboration with kitchen and bar staff will ensure seamless service and a cohesive atmosphere in the hotel.
• Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, sufficient to understand menus and special promotions, speak and write the English language to communicate with the guest, and take orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to transport large trays weighing up to 10 lbs. through a crowded room on a continuous basis throughout shift.
• Ability to operate beverage equipment such as a blender.
• Ability to operate a keyboard and learn point of sale procedures to pre-check an order and close out a check.
• Due to the cyclical nature of the hospitality industry, employees must be able to work varying schedules to reflect the business needs of the hotel.