Information Systems IT Technician
Ponte Vedra Inn & Club
200 Ponte Vedra Boulevard
Ponte Vedra Beach,
FL
32082
Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida and we pride ourselves in our 5-Diamond Certified service. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.
What's in it for you? Top pay - Flexible scheduling - Resort discounts - Company provided 5-diamond training & certifications . . . and so much more!
Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club!
Job Summary
The Information Systems Support Technician provides comprehensive technical support to end users across hospitality properties. This role is responsible for monitoring and resolving service requests, performing problem analysis, escalating issues when appropriate, and ensuring a high level of customer satisfaction through professional, courteous, and timely support.
Training & Experience
- End-user computing and property hardware support for hotels and clubs.
- Windows 11, Windows Server basics, iOS/iPadOS, and Android.
- Microsoft 365 including Outlook, Teams, SharePoint, OneDrive, and Exchange Online.
- Active Directory and Entra ID (Azure AD) user and access management.
- Endpoint management, imaging, patching, and asset tracking.
- Hospitality networking including guest and staff Wi-Fi.
- Hospitality systems such as PMS, reservations, and guest-facing technologies.
- Telecommunications, PBX, conferencing, and AV systems.
- Monitor and manage ticket queues for break/fix incidents and service requests, ensuring proper documentation, tracking, and closure.
- Provide technical assistance for hardware, software, networking, and application-related issues, both on-site and remotely.
- Respond to support requests in person, by phone, or via remote connectivity tools.
- Install, configure, and maintain computer systems, peripherals, and telephone equipment.
- Support LAN, WAN, wireless connectivity, structured cabling, and basic TCP/IP networking issues.
- Provide administrative and technical support for voice and fax systems including PBX and voicemail platforms.
- Coordinate system-level software installations, upgrades, patches, and peripheral deployments.
- Escalate unresolved or complex issues while maintaining ownership through resolution.
- Maintain confidentiality of company and customer data and comply with security policies.
- Participate in training, meetings, and on-call or weekend rotation as needed.
Schedule: Flexible schedule including weekends or on-call rotations
Benefits
- Paid Vacation/Holiday/Sick
- Medical/Dental/Vision/Disability/Life
- 401K
- Employee Discounts & Privileges
- Employee Café
The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace.We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.
Acerca de Ponte Vedra Inn & Club
Setting the Standard of Excellence for Iconic Florida Beach Resorts Since 1928
A refuge for recreation and reflection. A family vacation favorite. A premier year-round destination for weddings, and social and corporate events. AAA Five-Diamond rated Ponte Vedra Inn & Club is the picture of quiet grandeur, grace, stateliness, and story.
Located on a stretch of pristine beach in northeast Florida, discover a world of elevated oceanfront accommodations paired with gracious, attentive service and endless leisure pursuits. Since 1928 generations of vacation memories have been made here, and we’re welcoming you to make your own.
Many of our 262 elegantly appointed rooms offer stunning Atlantic Ocean views and walk-out access to one of Florida’s most beautiful beaches. From warm and historic to fresh and contemporary, you’ll find the ideal accommodations to suit your style. Choose the dramatic color palette of the Atlantic House, the storied heritage of the Historic Inn Building, the supreme luxury of the Penthouse Suite, and more.
Acerca de Gate Hospitality Group
What is the Gate Hospitality Group?
The Gate Hospitality Group is a management organization consisting of four of northeast Florida’s most luxurious and renowned private clubs – Ponte Vedra Inn & Club and The Lodge & Club both located in Ponte Vedra Beach and Epping Forest Yacht Club and The River Club both located in Jacksonville. In addition to serving club members, Ponte Vedra Inn & Club and The Lodge & Club are also award-winning oceanfront hotels where they also cater to resort guests. An expertly trained staff of more than 900 employees enhances the member and guest experience at these four properties by exceeding the highest standards of hospitality.
Careers with the Gate Hospitality Group
The Gate Hospitality Group offers a wide variety of hospitality employment opportunities at every level of experience centering on all aspects of private club operations and resort operations. We welcome candidates for employment who will take pride in being a member of a team dedicated to the art of service. We invite you to learn more!
