Photo of The Ballantyne, a Luxury Collection Hotel, Charlotte, NC

Dunbar Server Assistant

The Ballantyne, a Luxury Collection Hotel

10000 Ballantyne Commons Parkway
Charlotte, NC 28277

Hotel de 244 Habitaciónes
Gestionado Por Northwood Hospitality
Guardar este trabajo
Compensation: 9,00 $ por hora más consejos, Tiempo Completo

Job Description

Server Assistant Department: Food & Beverage
Reports To: Dunbar Manager Company Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview

The Server Assistant plays a critical support role in delivering exceptional dining experiences. This position assists Servers and the kitchen team by ensuring timely food delivery, maintaining clean and organized dining areas, and anticipating guest needs. The ideal candidate thrives in a fast-paced environment and contributes to seamless service through teamwork, efficiency, and attention to detail.

Key Responsibilities

Guest Service & Support

  • Assist Servers in providing friendly, attentive, and efficient guest service

  • Deliver food and beverages from the kitchen to guest tables accurately and promptly

  • Maintain food quality, presentation, and temperature standards

  • Respond to guest requests and assist with basic guest needs as needed

Table Maintenance & Dining Room Operations

  • Set, clear, and reset tables with appropriate tableware, glassware, and condiments

  • Remove used dishes, utensils, and debris promptly to maintain cleanliness

  • Refill water, bread, and other table items as assigned

  • Maintain cleanliness and organization of dining and service areas

Kitchen & Operational Support

  • Support kitchen staff with plating, running food, and other service-related tasks

  • Follow all food handling, sanitation, and safety procedures

  • Assist with stocking service stations, supplies, and equipment

  • Ensure work areas remain clean, organized, and well-stocked throughout service

Teamwork & Communication

  • Work collaboratively with Servers, bartenders, and kitchen staff

  • Communicate clearly and efficiently during service periods

  • Contribute to a positive, respectful, and supportive team environment

Qualifications
  • Previous experience in a restaurant or hospitality environment preferred

  • Strong communication and interpersonal skills

  • Ability to multitask and work efficiently in a fast-paced setting

  • Attention to detail and strong organizational skills

  • Ability to lift and carry trays, dishware, and service items

  • Ability to stand and walk for extended periods

  • Food Handler’s Certification or willingness to obtain

Perks & Benefits
  • Medical, Dental, and Vision Insurance

  • Hotel Discounts

  • Paid Time Off

  • Employee Assistance Program

Disclaimer

This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. Duties and responsibilities may change or be added at any time with or without notice.

Publicado 15 De Abril De 2026

Acerca de The Ballantyne, a Luxury Collection Hotel

The Ballantyne, a Luxury Collection Hotel

Charlotte welcomes guests with gracious service, elegant accommodations and abundant amenities. Explore the spa, 24-hour room service, afternoon tea and leisure offerings. The Ballantyne features beautiful hotel rooms, a lovely cottage and The Lodge at Ballantyne, a 35-room group retreat. Meeting and event with event facilities with spacious and picturesque outdoor venues, on-site group activities and creative culinary offerings.

The Ballantyne is a Northwood Hospitality Hotel that delivers a carefully curated guest experience.

Values

Integrity, Collaboration, Passion

We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results ant thrive. Together is how we succeed.

Benefits

At The Ballantyne, we value our team members and are committed to providing a comprehensive and competitive benefits package.

Acerca de Northwood Hospitality

Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.

People are our Passion

Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.

Our Purpose

Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.

Our Mission

Our mission is to maximize asset value creation and performance.

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