Guest Service Agent

Our Hotel

Hyatt Regency Bethesda welcomes you to our completely renovated hotel.  This recent multi-million dollar transformation includes all new guest rooms and bathrooms, remodeled meetings space including a stunning rooftop event space, and a revitalized lobby in our 12 story atrium. Located in the heart of downtown, our Bethesda, Maryland hotel is ideal for both business and leisure travelers to the Washington DC area. We offer direct access to the Metrorail and several bus routes, and only a short drive from the Georgetown and the most exciting attractions in the Capital region. Host high level meetings or conferences in our meeting space, relax in our brand-new guest rooms and suites, and savor USDA prime aged steaks and seafood at the nationally acclaimed Morton’s, The Steakhouse.

What to Expect
We’re excited that you’re interested in joining our team! Here’s what you can expect throughout our recruitment process:

 Submit Application
Once you submit your application, you will receive an automated email confirming that we have received your resume. Due to the high volume of applicants we receive, please note that response times may vary, and follow-ups may not be immediate.

Recruiter Call
If your qualifications align with the position, you will receive an email invitation to schedule an initial phone screen with a recruiter. Some candidates may also be invited to a secondary virtual screening, which will be hosted via Google Meet.

If your qualifications do not meet the criteria for current open roles, we will retain your resume for future opportunities that may be a better fit.

Site Visit
The final stage of our recruitment process is an in-person interview at the hotel. You’ll meet with the hiring manager and have a chance to get to know the team during a site visit.

Communication
At any point in the process, if we decide not to move forward with your application, we will notify you.

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.