Photo of Marriott Mystic Hotel & Spa, Groton, CT

Director of Housekeeping

Marriott Mystic Hotel & Spa

625 North Road (Route 117)
Groton, CT 06340

Hotel de 285 Habitaciónes
Gestionado Por HHM Hotels
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Compensation: 85.000 $ a 90.000 $ por año, Tiempo Completo

Opportunity: Director of Housekeeping

Effectively lead and control housekeeping operations and staff, ensuring hotel rooms and public spaces are clean and well maintained in accordance with brand and/or HHM operations and financial standards. Create a work environment whereby housekeeping staff feels genuinely valued and appreciated for their efforts that are critical to creating an overall positive experience for the guests.

Potential Career Path

Area Director of Housekeeping – Assistant General Manager – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Maintain an effective inspection program for hotel rooms, public and other assigned areas.
  • Oversee or prepare schedules consistent with hotel occupancy and updated forecasts and/or notify third party vendor of weekly staffing needs.
  • Observe and monitor staff performance to meet established productivity and cleanliness standards.
  • Monitor inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
  • Monitor and creatively communicate guest service scores to drive improvement and higher guest satisfaction.
  • Conduct daily pre-shift meetings to effectively communicate to and celebrate with the housekeeping staff.
  • Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, and guest room safety).
  • Maintain positive working relationships with vendors and third-party contract labor.
  • Maintain departmental expenses in line with budget and forecasts.
  • Ensure compliance with brand standards, if applicable.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Two years previous housekeeping supervisor experience required.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends or occasional alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Publicado 1 De Mayo De 2026

Acerca de Marriott Mystic Hotel & Spa

Welcome To Mystic Marriott Hotel & Spa

Pamper yourself at our spa hotel near Mystic

Looking for a spa experience in the Mystic area? Mystic Marriott Hotel & Spa in Groton, CT is an upscale option just a short drive from downtown Mystic, with its renowned aquarium and the Mystic Seaport Museum. Equally close are Groton’s submarine-themed attractions, including the historic USS Nautilus, and sandy stretches along the Connecticut shoreline, such as Esker Point Beach and Ocean Beach Park. Embrace the vacationing spirit by treating yourself to a relaxing hot-stone massage or a skin-brightening facial at the on-site Cerulean Beauty and Spa. If you feel active, we have a 24/7 fitness room with weights and cardio equipment, plus a heated indoor pool. For a bite to eat, head to The Helmsman Kitchen & Bar, our American restaurant, where you can sample steaks and local seafood in the sleek dining room. We offer spacious rooms and suites with free Wi-Fi and smart TVs, and we have several function areas, including two expansive ballrooms, that can accommodate a fabulous wedding.

Acerca de HHM Hotels

An Industry Leader in Hospitality

HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.

MANAGEMENT

For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.

INVESTMENT

HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.

BRAND POSITIONING

Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.

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