Director of Banquets

Job Description

Job Description

Director of Banquets - DIRBQNTS 

Department: Banquets  

Reports To: Director of F&B, General Manager   

Northwood Overview 

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.  

Job Overview:  

The Director of Banquets is responsible for the overall management and operations of the hotel's banquet and catering department. This role oversees all aspects of event planning, execution, and client satisfaction. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering exceptional culinary and service experiences. 

Responsibilities:

Event Planning and Execution: 

• Supervises set up of banquet space to ensure timely and accurate room sets and ensures service staff is prepared, organized, and delivers high standards of service.
• Reviews event orders with clients; responds quickly to last minute changes; answers questions to guests' satisfaction; reviews guest check with client after function and obtains signature.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction. 
• Ensures proper sequence of service for events. 

Team Leadership:

• Schedules employees at proper staffing levels; watches labor costs daily to ensure efficiency in scheduling. 
• Requisitions supplies when needed and maintains adequate levels of inventory supplies to meet function needs. 
• Maintains orderly back areas and ensures equipment is kept clean and stored in a secure manner.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations and team interviews).
• Conducts training classes regarding safety, security, department procedures and service guidelines.

Manager Responsibilities:

• Fulfills Manager on Duty shifts.
• Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage Hour and Health laws.
• Ability to work in a fast pace environment
• To be familiar with cost control and P & L system
• Being able to motivate all banquet staff
• Very attentive to details

• Bachelor's degree in hospitality management or a related field. 

• Minimum of 5 years of experience in banquets and catering management. 

• Proven leadership and supervisory skills. 

• Strong organizational and time management abilities. 

• Excellent communication and interpersonal skills. 

• Proficiency in event planning software and point-of-sale systems. 

• A passion for delivering exceptional customer service. 

Additional Requirements:

• Ability to work flexible hours, including evenings, weekends, and holidays. 

• Willingness to lift and carry heavy objects. 

• Food Handler's Certification. 

• Alcohol Beverage Control (ABC) Certification (where applicable). 

Perks & Benefits: 

• Medical, Dental, Vision  

• Hotel Discounts  

• Paid Time Off  

• Employee Assistance program 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.  

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.