Premium Services Manager
Delaware North at Chaifetz Arena - St. Louis University
1 South Compton Avenue
Saint Louis,
MO
63103
The opportunity
Delaware North Sportservice is seeking an experienced Premium Services Manager to join our team at Chaifetz Arena in Saint Louis, Missouri. In this role you will manage premium dining within the arena as well as catered events. The ideal candidate is a polished, hands-on hospitality professional with experience delivering exceptional guest service across premium spaces within high-volume sports or entertainment venues.
If you are passionate about creating memorable guest experiences, while driving operational excellence, apply now.
Pay
Minimum – Anticipated Maximum Base Salary: $55,300 – $74,600 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.
What we offer
At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:
- Medical, dental, and vision insurance
- 401(k) with up to 4% company match
- Annual performance bonus based on level, as well as individual, company, and location performance
- Paid vacation days and holidays
- Paid parental bonding leave
- Tuition and/or professional certification reimbursement
- Generous friends-and-family discounts at many of our hotels and resorts
What will you do?
- Hire, develop, and manage effective teams, ensuring flawless execution and exceptional guest experiences
- Schedule, coordinate and supervise premium service team members and operations on event days
- Maintain exceptional standards for cleanliness, presentation, service flow, and product quality
- Build strong relationships with premium guests, partners, and internal stakeholders while handling guest concerns with professionalism and discretion
- Assist in developing and executing operational strategies, procedures, menus, and control policies that elevate service standards and accountability of staff
- Ensure compliance with all company standards and federal, state and local regulations
More about you
- Minimum three years of experience in premium hospitality environments, preferably in sports or entertainment venues or catering environments
- Strong food knowledge with a variety of menus and previous experience supervising service team members required
- Ability to communicate through oral and written skills with staff
- No degree required
- Ability to work nights, weekends, holidays, and major events as required
Shift details
Days
Evenings
Holidays
Weekends
Events
