Restaurant General Manager - Red Orchid

Description

Join our Food & Beverage team at Mystic Lake Casino as the Restaurant General Manager of Red Orchid! We're seeking a collaborative and experienced front of house restaurant leader to oversee a high-volume operation, inspire team performance, and create memorable guest experiences. The ideal candidate has experience with an elevated, full-service restaurant operation, developing talent, and fostering strong partnerships between front- and back-of-house teams. If you're passionate about leading people and building a culture of excellence, we'd love to hear from you. Enjoy weekly pay, health benefits, and 401K starting day one. Whatever your career goals may be, let Mystic Lake Casino help get you there!

Job Overview: The Restaurant Manager is responsible for the overall operation, performance, and guest experience of the restaurant. This position provides leadership and direction to front-of-house and support team members, ensuring exceptional service, operational excellence, food and beverage quality, financial performance, and compliance with all company policies, procedures, and regulatory requirements. The Restaurant Manager develops and leads a high-performing team through coaching, training, accountability, and recognition while fostering a positive and engaging work environment. This role is accountable for achieving business objectives related to guest satisfaction, revenue growth, labor management, expense control, and team member development.

Job Duties:

Restaurant Operations:

• Oversees daily restaurant operations to ensure efficient and effective service delivery
• Maintains a visible leadership presence during operating hours, providing real-time direction, problem-solving, and support during peak business periods
• Ensures consistent execution of food, beverage, and service standards
• Conducts regular inspections of dining areas, service stations, storage areas, and equipment; ensures compliance with all applicable health, sanitation, safety, food handling, alcohol service regulations, and enterprise policies/procedures
• Partners with culinary leadership to ensure food quality, presentation, and menu execution standards are met
• Coordinates with culinary leadership, Assistant Managers, and casino operations to ensure effective communication, seamless service execution, and operational efficiency
• Ensures opening, closing, and shift procedures are completed accurately.

Guest Service & Experience:

• Promotes a culture focused on delivering exceptional guest service
• Monitors guest flow and staffing levels to maintain service excellence
• Resolves guest concerns and service recovery situations promptly and professionally
• Actively engages with guests to build relationships and enhance satisfaction
• Responds to guest feedback and implements improvements when appropriate
• Monitors guest satisfaction metrics and develop action plans to address opportunities.

Team Leadership:

• Interviews, selects, hires, and promotes team members; provides regular and continuous coaching and feedback.
• Communicates performance expectations, plans training and development, recognizes and rewards individual and team performance,
• Manages all aspects of continuous performance management for Assistant Managers and front-of-house roles, including development and delivery of corrective action and annual performance reviews.
• Partners with Human Resources to address employee relations concerns in a timely, consistent and professional manner.
• Develops and manages staffing schedules based on forecasted business volumes, guest demand, productivity standards, and operational needs. Continuously evaluates labor utilization and adjusts staffing levels to ensure exceptional guest service while maintaining labor costs within budgeted targets.

Financial Management

• Manages labor costs through effective scheduling and workforce planning.
• Controls operating expenses while maintaining service and quality standards.
• Monitors sales, productivity, and operational performance metrics and escalates variances or areas of concern to senior leadership.
• Reviews financial reports and identifies opportunities for increased profitability.
• Oversees inventory controls and works to minimize waste and loss.
• Ensures proper cash handling and financial accountability procedures are followed.

Job Requirements

• Associate’s degree in hospitality management, business administration or related field or a combination of education and experience to equal 6+ years of restaurant experience. Bachelor’s degree preferred.
• 3+ years of people leadership experience.
• Knowledge of restaurant operations, service standards, and food and beverage management principles. Casino or high-volume restaurant experience preferred.
• Strong leadership, coaching, and team development skills.
• Ability to build and maintain positive working relationships.
• Strong guest service and conflict resolution skills.
• Knowledge of budgeting, labor management, inventory control, and financial reporting.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Proficiency with point-of-sale systems, scheduling software, and Microsoft Office applications.
• Knowledge of and appreciation for Asian culinary traditions preferred. Bilingual communication skills, including English and one or more Asian languages, are preferred to support effective communication with a diverse team and guest population.

Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.