Banquet Operations Supervisor

Pay

$18.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

•  Trains and supervises catering servers and attendants and observes and documents job performance.
• Ensures catering servers and attendants properly prepare catered special events for guests, conducts walk-through to check for any issues.
• Communicates and collaborates with members of the catering team (management, coordinators, servers, and attendants) clearly and constructively.
• Ensures all food presentations and displays meet company standards.
• Ensures responsible alcohol service and reports any violations.
• Maintains high standards of friendly guest service with our internal guests (i.e. staff/co-workers) and external guests (i.e. clients) and by circulating in assigned sections and greeting guests.
• Resolves guest complaints, with the assistance of the department managers.
• Ensures that all workstations, pantries, and storerooms remain clean and sufficiently stocked; ensures replacement stock is ordered.
• Ensures all sanitation practices are used and Department of Health guidelines are followed; reports safety hazards and repairs items.
• Assists with setup and tear-down of all catered functions.
• Completes closing duties according to company procedures.
• Performs other administrative duties as assigned by management.
• Performs other duties as assigned by management.

More about you

• Minimum of one year experience in service industry required.
• Previous experience in banquets or other food service environment preferred.
• Excellent guest service skills; ability to adhere to Company’s GuestPath Universal Service Standards.
• Detail-oriented with strong organizational skills.
• Ability to work accurately, efficiently, and courteously in a high-pressure environment.
• Strong time management and organizational skills; ability to direct the work activities of several employees simultaneously and plan ahead.
• Strong verbal and written communication skills; ability to communicate with staff and guests, and prepare written reports.
• Good leadership and training skills; ability to teach others as well as delegate tasks.
• Basic math skills; ability to accurately account for cash and inventory. 

Physical requirements

• Ability to lift up to 50 lbs. for set-up, service and clean-up of functions.
• Ability to stand or walk for entire length of shift; may include walking up and down stairs.
• Variable temperatures – required to move between hot, noisy conditions of kitchen and climate-controlled dining environment. 

Shift details

Days
Evenings
Holidays
Weekends
Events
OT as needed