Luxury Hotel Guest Service Agent

About the Role

Often, from the very first interaction, you have the opportunity to set the tone for a guest’s entire experience. Your genuine warmth, professionalism, and helpful nature allow you to rise to every occasion—from welcoming an excited family beginning their vacation to assisting a travel-weary guest with prompt and thoughtful service.

As a Front Desk Agent, you will be the face of the hotel and play an important role in creating memorable guest experiences. If you enjoy connecting with people, solving problems, and making someone’s day a little brighter, we would love to meet you!

Professional Development Path

Front Desk Agent → Front Office Supervisor → Assistant Front Office Manager → Front Office Manager

We believe in developing our team members and providing opportunities for continued growth within the hospitality industry.

What You'll Do

As a Front Desk Agent, you will:

• Create a warm and welcoming first impression for every guest.
• Deliver exceptional, personalized service throughout the guest experience.
• Welcome and assist guests both in person and over the phone.
• Complete guest check-ins and check-outs accurately and efficiently.
• Manage reservations and respond to guest questions and requests.
• Handle cash and credit card transactions accurately and confidently.
• Resolve guest concerns with professionalism, patience, and a solutions-focused approach.
• Communicate effectively with other hotel departments to ensure a seamless guest experience.

What We're Looking For

To be successful in this role, you should:

• Have a genuine passion for hospitality and providing exceptional guest service.
• Possess excellent verbal and written English communication skills.
• Be comfortable working with computers, hotel systems, and various software programs.
• Have strong problem-solving skills and the ability to remain professional in a fast-paced environment.
• Be dependable, personable, and comfortable interacting with a variety of guests.
• Be able to remain active and moving throughout the shift.
• Be able to occasionally lift or move up to 20 pounds.

Rate of Pay

For applicants working in New York City, the anticipated compensation range for this position is $20.00–$22.00 per hour.

The hourly rate offered to the successful candidate will depend on several factors, including, but not limited to, relevant experience, years of experience within the hospitality industry, education, skills, and other job-related qualifications.