Executive Housekeeper

An Exceptional Leadership Opportunity in a Newly Reimagined Hotel

The Ontario Airport Hotel & Conference Center, soon to be rebranded as Hyatt Regency Ontario, is undergoing an exciting full-property renovation and transformation under new ownership.

With 295 guest rooms and more than 22,000 square feet of flexible meeting and event space, our property is preparing to deliver an elevated guest experience supported by exceptional service, operational excellence, and a strong culture of hospitality.

We are seeking an experienced, hands-on, and results-driven Executive Housekeeper to lead our Housekeeping Department through this exciting transition.

This is an opportunity for an accomplished hospitality professional to help shape departmental operations, develop a high-performing team, establish efficient processes, and create a culture of cleanliness, accountability, and exceptional guest service.

What You'll Do

Lead Housekeeping Operations

• Direct daily operations of guest room housekeeping, public areas, and laundry to ensure exceptional cleanliness, presentation, and guest satisfaction.

• Establish and maintain high standards of cleanliness, quality assurance, safety, and operational efficiency consistent with Hyatt Regency brand expectations.

• Conduct regular inspections of guest rooms, public spaces, and back-of-house areas to ensure established standards are consistently achieved.

• Oversee daily room assignments, room readiness, productivity, and communication with Front Office to support timely guest room availability.

• Respond promptly and professionally to guest concerns, implementing corrective measures to prevent recurring issues.

Build and Develop a High-Performing Team

• Recruit, train, coach, and develop housekeeping leaders and team members.

• Foster a positive, inclusive, and accountable work environment focused on teamwork, employee engagement, and professional growth.

• Establish clear performance expectations and provide ongoing coaching, recognition, and performance feedback.

• Develop staffing plans and schedules that balance operational needs, service quality, and labor efficiency.

• Promote effective communication and collaboration across hotel departments.

Drive Operational and Financial Performance

• Manage departmental labor expenses, productivity, supplies, equipment, and operating budgets.

• Monitor key performance indicators, including room cleanliness scores, guest satisfaction, labor productivity, and departmental expenses.

• Implement efficient cleaning procedures, inventory controls, and preventive maintenance reporting processes.

• Maintain appropriate inventory levels of linens, guest supplies, uniforms, cleaning products, and equipment.

• Identify opportunities to improve efficiency, control costs, and enhance the guest experience without compromising quality.

Support the Hotel's Transformation

• Play a key leadership role in preparing the Housekeeping Department for the property's renovation and transition to Hyatt Regency.

• Assist with developing and implementing departmental standard operating procedures, training programs, and brand-readiness initiatives.

• Coordinate with Engineering, Front Office, and hotel leadership to support renovation activities, room readiness, and operational transitions.

• Help establish a strong service culture that reflects Hyatt Regency's commitment to exceptional hospitality.

What We're Looking For

Required Qualifications

• Minimum of five years of progressive housekeeping leadership experience in a full-service, upscale, or luxury hotel environment.

• Demonstrated experience managing large housekeeping teams, including guest rooms, public areas, and laundry operations.

• Proven ability to lead, motivate, coach, and develop supervisors and hourly employees.

• Strong understanding of hotel cleanliness standards, quality assurance, guest satisfaction, and operational performance.

• Experience managing departmental budgets, labor productivity, staffing, scheduling, and inventory controls.

• Excellent organizational, communication, problem-solving, and interpersonal skills.

• Ability to manage multiple priorities in a fast-paced hotel environment while maintaining high service standards.

• Proficiency in Microsoft Office applications and hotel operations technology.

• Ability to work a flexible schedule, including weekends, holidays, and varying shifts based on business needs.

Highly Preferred Qualifications

• Previous experience as an Executive Housekeeper, Director of Housekeeping, or senior housekeeping leader in a full-service hotel.

• Experience supporting a hotel opening, major renovation, rebranding, or brand conversion.

• Previous experience with Hyatt or another nationally recognized upscale hotel brand.

• Familiarity with Opera Cloud, housekeeping management systems, and hotel productivity and scheduling tools.

• Experience preparing a housekeeping department for brand inspections, quality assurance evaluations, or operational transitions.

• Bilingual proficiency in English and Spanish.

Why Join Our Team?

Be Part of a Major Hotel Transformation

Join a property undergoing an exciting renovation and rebranding, with the opportunity to influence the future guest experience.

Make a Meaningful Leadership Impact

Take ownership of housekeeping operations, develop your team, and help establish a culture of operational excellence.

Help Build Something Exceptional

Work alongside a leadership team committed to elevating service standards, strengthening employee engagement, and positioning Hyatt Regency Ontario as a premier hospitality destination in the Inland Empire.

Ready to Lead the Next Chapter?

If you are a passionate housekeeping leader who thrives on developing teams, improving operations, and delivering exceptional guest experiences, we invite you to apply and help shape the future of Hyatt Regency Ontario.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.