Host - Red Orchid
Mystic Lake Casino Hotel
2400 Mystic Lake Casino Hotel
Prior Lake,
MN
55372
Description
Join the team at Red Orchid, Mystic Lake Casino's exciting new restaurant concept, where exceptional hospitality starts with you! As a Host, you'll be the face of the restaurant, creating a welcoming atmosphere while coordinating guest seating, reservations, and waitlists to ensure every visit is seamless and memorable.
Job Duties
- Greets and welcomes guests with a warm, professional, and engaging demeanor, creating a positive first impression and serving as an ambassador of the restaurant experience.
- Manages reservations, waitlists, and guest seating while maintaining accurate wait times and efficient dining room flow. Communicates proactively with guests throughout the seating process.
- Escorts guests to tables and accommodates seating preferences, accessibility needs, special occasions, and special requests whenever possible.
- Coordinates seating assignments to balance service areas, maximize operational efficiency, and support an exceptional guest experience.
- Provides guests with information regarding menu offerings, promotions, restaurant amenities, special events, and take-out services
- Communicates guest preferences, allergies, celebrations, and special requests to service team members to ensure seamless execution
- Maintains a clean, organized, and guest-ready host stand, entrance, waiting area, and take-out pickup station.
- Anticipates guest needs and takes proactive action to exceed expectations and create memorable experiences.
- Supports guest recovery efforts by responding professionally to concerns and escalating issues appropriately.
- Maintains a strong understanding of restaurant operations and collaborates effectively with team members to ensure smooth and efficient service.
Job Requirements
- Demonstrated ability to deliver exceptional guest service and create positive first Restaurant, hospitality, hotel, retail, or guest service experience preferred.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to remain professional, courteous, and composed in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple priorities, reservations, waitlists, and guest requests simultaneously. Knowledge of restaurant operations, dining room flow, and seating management practices preferred.
- Ability to anticipate guest needs and proactively resolve concerns.
- Basic computer skills and the ability to learn reservation, waitlist, point-of-sale, and other hospitality-related systems. Experience using reservation, waitlist, or guest management systems preferred.
- Ability to work effectively as part of a team and collaborate with all restaurant team members.
- Must be dependable, punctual, and maintain a professional appearance and demeanor.
- Ability to stand and walk for extended periods and occasionally lift or carry up to XX pounds.
- Must be available to work a flexible schedule, including evenings, weekends, holidays, and special events.
- Ability to obtain and maintain all required gaming, food safety, and/or regulatory licenses and certifications, as applicable.
- Ability to work nights and weekends
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.
Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.
Be the Experience. Be Bold. Be Mystic.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Acerca de Mystic Lake Casino Hotel
IT'S YOUR TIME TO SHINE
APPLY TODAY
Mystic Lake Casino located in Prior Lake, MN. Mystic Lake offers a luxurious hotel, an indoor atrium pool and seven unique restaurants, including an award-winning buffet. Mystic Lake is conveniently located 25 minutes from downtown Minneapolis, Mall of America and the airport. The 125,000 square foot casino features 4,000 slots and 100 table games.
In 2018, Mystic Lake opened Mystic Lake Center, a new event space and hotel tower. Offering state-of-the-art technology, this 70,000- square-foot venue hosts groups of all sizes for conferences, expos, weddings and other events. With 766 new and renovated modern hotel rooms, Mystic Lake is one of the largest hotels in the Twin Cities area.
We believe our team members' talent, hard work, dedication and excellent guest service are the keys to the casino's success.
We reward our team members with a great benefits package that includes a competitive wage, shift differentials, 401(k), free uniforms (includes laundering), free beverages and discounted meals while working, discounted gas (8 cents off per gallon) at SDCS Convenience Store, and discounted Dakotah! Sport & Fitness health club membership. In addition, full time team members are eligible for medical and dental insurance, 3 weeks paid time off your first year, discounted on-site daycare, on-site pharmacy, on-site quick clinic, and tuition reimbursement.
Acerca de Shakopee Mdewakanton Sioux Community
A Deeply Rooted Community
The Shakopee Mdewakanton Sioux Community (SMSC) is a Community of Dakota people whose ancestors have lived in the region near Shakopee for centuries. The Dakota people are part of the Great Sioux Nation. Historically, the Dakota hunted wild game, fished in the rivers and lakes, gathered wild rice, and aligned their lives with the changing seasons.
Throughout history, Dakota culture has focused on the values of living in harmony with our surroundings and sharing our natural and material resources with others. These values continue to guide the decisions of our government and Community.
Our Commitments
Living a culture that is intertwined with its natural surroundings, the SMSC is committed to bridging its longstanding values with the latest science to help protect and restore wetlands, aquifers, prairies, and forests. The SMSC reservation is home to multiple green roofs, which improve energy efficiency, reduce stormwater runoff, and filter out pollutants. We also maintain and harvest organic, naturally grown fruits and vegetables at Wozupi Tribal Gardens
Utilizing hundreds of solar panels and geothermal temperature control further reduces the SMSC’s conventional energy use.
Our Values
Through our partnerships and collaborations, environmental stewardship activities, and charitable giving, we seek to embody Dakota values each day. Being a good neighbor, good employer, and good steward of the earth is a core part of who we are and what we do.
Sharing
Out of a Dakota tradition of helping others, the SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
Good Neighbor
The SMSC regularly works with local governments on mutually beneficial projects, such as roads and infrastructure, which help build a better community for all.
Good Employer
The SMSC bolsters the local economy by providing jobs, donations, and voluntary payments for municipal, county, and state services. Together, the SMSC and the SMSC Gaming Enterprise (Mystic Lake Casino Hotel and Little Six Casino) are the largest employer in Scott County. Through competitive wages and benefits, the SMSC is dedicated to helping its employees build fulfilling lives.
Good Steward of the Earth
Through dozens of land stewardship initiatives, the SMSC seeks to protect and preserve its lands and waters for the next seven generations. Initiatives such as the Organics Recycling Facility and a variety of wind, solar and geothermal systems help the SMSC achieve that goal. Learn more about the SMSC's sustainability initiatives at NativeGreen.
Providing for the Community
As a sovereign nation, the SMSC strives for self-sufficiency and provides for its members, with an emphasis on wellness, cultural preservation, and education. The tribe provides comprehensive health and wellness services, in addition to access to healthy foods grown at Wozupi Tribal Gardens. The SMSC’s cultural center—Hoċokata Ti—serves as a gathering space and cultural activity site for members, and features a gift shop and an immersive educational exhibit open to the public.
Our Employees
With approximately 4,100 employees, the SMSC and SMSC Gaming Enterprise are collectively the largest employer in Scott County. Committed to being a good employer, we are proud that our employees tend to stay with us for a long time – the average tenure is eight years.
Variety of Careers
Our government and enterprises are places where talented and committed people find meaningful work. From an organics recycling facility and tribal garden to golf courses, casino hotels, a water bottling facility and the tribal government, the SMSC's enterprises offer career opportunities for people with all types of skill sets. Our culture creates Minnesota careers that are exciting, rewarding, and inspiring.
Benefits that Support Quality of Life
Our employee benefits go above and beyond the standard benefits package. They include:
- A choice of two medical plans
- Access to our own health and vision clinics
- Reduced copays on most prescriptions at the SMSC pharmacy
- Basic term life insurance and short-term disability insurance
- 401(k) retirement plan with employer contribution
- Discounted gym membership at Dakotah! Sport and Fitness
- Child care discounts at Playworks
- Tuition reimbursement
- Free transportation from Minneapolis and St. Paul for team members
