Director of Rooms

An Exceptional Hotel Leadership Opportunity

The Ontario Airport Hotel and Conference Center, soon to be rebranded as Hyatt Regency Ontario, is entering an exciting new chapter under new ownership. With 295 guest rooms, more than 22,000 square feet of flexible meeting and event space, and a comprehensive property renovation underway, we are creating an elevated hospitality experience in the heart of Southern California's Inland Empire.

We are seeking an experienced, dynamic, and results-driven Director of Rooms to provide strategic and hands-on leadership across Front Office, Housekeeping, and Guest Services operations.

This is a high-impact leadership opportunity for a hospitality professional who thrives on operational excellence, develops exceptional teams, and consistently delivers outstanding guest experiences while driving financial performance.

The ideal candidate brings a strong background in full-service hotel operations, a collaborative leadership style, and the ability to establish operational standards and build a service-focused culture during an exciting period of transformation.

What You'll Do

Rooms Division Leadership & Operations

• Provide strategic direction and daily operational oversight of Front Office, Housekeeping, Guest Services, and related Rooms Division functions.
• Lead departmental managers and supervisors to ensure seamless operations, consistent service delivery, and operational accountability.
• Establish, implement, and maintain standard operating procedures aligned with Hyatt brand standards and hotel objectives.
• Maintain a visible, hands-on leadership presence throughout the hotel, proactively addressing operational challenges and guest needs.
• Coordinate closely with Engineering, Sales, Revenue Management, Food & Beverage, and other departments to ensure efficient hotel operations.
• Oversee room readiness, cleanliness, room inventory, and service delivery to maximize guest satisfaction and operational efficiency.
• Participate in hotel leadership meetings, business planning, and operational improvement initiatives.

Guest Experience & Brand Excellence

• Champion a guest-first culture that consistently delivers personalized, memorable hospitality experiences.
• Monitor guest satisfaction scores, online reviews, service recovery trends, and quality assurance results.
• Develop and implement strategies to improve guest satisfaction, service consistency, and brand compliance.
• Resolve escalated guest concerns with professionalism, urgency, and sound judgment.
• Ensure guest rooms, public areas, and service touchpoints consistently meet cleanliness, presentation, and quality standards.
• Lead departmental preparations for brand quality assurance inspections and operational assessments.

Financial Performance & Revenue Optimization

• Develop and manage Rooms Division operating budgets, labor costs, payroll, productivity, and departmental expenses.
• Analyze occupancy forecasts, business demand, and staffing requirements to optimize labor utilization and service levels.
• Monitor departmental performance indicators, including guest satisfaction, labor productivity, room readiness, operating expenses, and service recovery.
• Collaborate with Revenue Management and Front Office leadership to maximize room revenue, upselling opportunities, and inventory utilization.
• Identify opportunities to improve productivity, control expenses, and increase departmental profitability without compromising guest service.
• Oversee purchasing, inventory management, and expense controls across Rooms Division departments.

Team Leadership & Development

• Recruit, coach, mentor, and develop departmental managers, supervisors, and associates.
• Build a positive, accountable, and service-oriented workplace culture that encourages teamwork, colleague engagement, and retention.
• Establish clear performance expectations and provide consistent feedback, recognition, and professional development.
• Conduct performance evaluations, address performance concerns, and support leadership succession planning.
• Foster strong communication and collaboration among departments to achieve shared operational goals.
• Ensure adherence to company policies, applicable employment laws, workplace safety requirements, and established operating procedures.

Hotel Transformation & Rebranding

• Play an integral role in preparing the hotel for its transition to the Hyatt Regency brand.
• Support the implementation of new operating procedures, guest service standards, training programs, and technology systems.
• Coordinate operational readiness during renovation activities while maintaining service quality and guest satisfaction.
• Collaborate with hotel leadership to establish departmental standards, staffing plans, and performance expectations.
• Help create a strong foundation for long-term operational success, colleague engagement, and exceptional guest experiences.

What We're Looking For

Required Qualifications

• Minimum of 5 years of progressive hotel operations management experience, with substantial leadership responsibility in Front Office, Housekeeping, or Rooms Division operations.
• Minimum of 2 years in a senior hotel operations leadership position, such as Rooms Division Manager, Director of Rooms, Front Office Manager, Executive Housekeeper, or a comparable role.
• Experience in a full-service, upscale, or convention-oriented hotel environment.
• Demonstrated success leading departmental managers, developing high-performing teams, and maintaining operational accountability.
• Strong working knowledge of Front Office operations, housekeeping management, guest services, room inventory, and hotel service standards.
• Proven ability to manage operating budgets, labor expenses, productivity, and departmental financial performance.
• Demonstrated success improving guest satisfaction, operational efficiency, and service quality.
• Strong leadership, interpersonal, communication, analytical, and problem-solving skills.
• Proficiency with hotel property management systems, operational reporting tools, and Microsoft Office applications.
• Ability to effectively manage multiple priorities in a fast-paced hospitality environment.
• Flexibility to work weekends, holidays, and varying shifts based on hotel operational needs.

Preferred Qualifications

• Previous leadership experience with Hyatt Hotels or another recognized upscale or full-service hotel brand.
• Experience overseeing both Front Office and Housekeeping operations.
• Experience with Opera Cloud PMS, Hyatt operating systems, and hotel guest service and reporting platforms.
• Previous involvement in a hotel opening, major renovation, brand conversion, or property repositioning.
• Experience managing operations in a hotel with significant group, convention, or meeting business.
• Familiarity with brand quality assurance programs, guest satisfaction metrics, and operational performance standards.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent relevant professional experience.

Why Join Hyatt Regency Ontario?

Be Part of Something Transformational

Join a hotel undergoing a complete renovation and exciting rebranding under new ownership, with the opportunity to influence its future success.

Competitive Compensation & Performance Incentives

Earn an annual base salary of $90,000–$120,000, commensurate with qualifications and experience, plus eligibility for a performance-based bonus program.

Make a Meaningful Leadership Impact

Help establish operational standards, shape the guest experience, and develop a high-performing Rooms Division team.

Professional Growth & Career Development

Gain valuable experience leading hotel operations through a major property transformation and brand transition.

Collaborative Leadership Environment

Work alongside experienced hotel leaders who are committed to operational excellence, colleague development, and exceptional hospitality.

Ready to Make Your Mark?

If you are a passionate hospitality leader who excels at developing teams, driving operational results, and creating exceptional guest experiences, we want to hear from you.

Join us in shaping the next chapter of Hyatt Regency Ontario and help create a destination known for outstanding service, operational excellence, and memorable hospitality.

Apply today and be part of our transformation.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.