Jobs at The Hay-Adams

• Baker (Pastry Cook) (Chefs/Kitchen)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Essential Duties & Responsibilities 1.       The Hay Adams Handbook, the department Standard Operating Manual and our policies and procedures are part of this job description. 2.       Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. 3.       Maintain and strictly abide by state sanitation/health regulations and hotel requirements.  4.       Meet with the Pastry or Executive Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance. 5.       Complete Opening Duties: a.       Inspect the cleanliness and working conditions of all tools, equipment and supplies. b.       Check production schedule and par. c.       Establish priority items for the day. d.       Inform the Pastry or Executive Chef of any supplies that need to be requisitioned. 6.       Prepare all menu items following recipes and yield guides, according to departmental   standards. 7.       Inform the Pastry or Executive Chef of any foreseeable shortages before items run out. 8.       Inform the Food & Beverage service staff of 86’d items and the amount of available menu specials throughout the meal period. 9.       Maintain proper storage procedures as specified by Health Department and hotel requirements. 10.   Minimize waste and maintain controls to attain forecasted food cost. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education:   High School diploma or equivalent vocational training certificate; certification of culinary training or apprenticeship preferred. License/Certification: Food handling certificate. Experience: Should have a minimum of 1-2 years of experience as Pastry Cook in hotels with similar style and standards. Basic Expectations: Demonstrates adequate pastry skills and operations. Be able to plan and prepare for restaurant, catering and special events. Be able to read and understand catering B.E.O.’s. Shows interest in participating in menu planning for dessert items, for all hotel food outlets.  Supervisory Responsibilities: This position has no supervisory responsibilities. Language Skills:  Must have good working knowledge of the English language ability to read and comprehend instructions, short correspondence, and memos. Ability to communicate in English with guests, co-workers and management to their understanding. Ability to communicate in a second language is a plus. Mathematical Skills:  Must be able to add, subtract, multiply and divide in all units of measurement, using numbers, common fractions and decimals. Reasoning Ability:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. Basic computer skills. Physical Ability:  While performing the duties of this job the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee must regularly lift and/or move up to20-30 pounds, and occasionally lift and/or move up to 50 pounds. Standards of Conduct: The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

• Busser at Off The Record Bar (Chefs/Kitchen)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. To provide excellent guest service and a “wow” dining experience and anticipate guest needs.  Assist in cleaning and resetting tables as well as maintaining cleanliness in common areas of the restaurant.  Supply the restaurant with service equipment. Essential Duties & Responsibilities 1.       The Hay Adams Handbook, the Departmental Standard Operating Manual and our policies and procedures are part of this Job Description. 2.       Set up and stock assigned work area by following the Hotel service standards and procedures. Help server inspect stations for proper set-up and appearance. 3.       Assist in clearing and resetting tables as they are used. 4.       Assist in serving coffee, tea, water, bread, butter and other food and beverage in the dining room. 5.       Assist server with all aspects of service as required. Maintain work area in a professional manner. 6.       Clean service stations, fill ice bins and restock storage and fridge items according to established par levels. 7.       Restock all necessary items during the course of the shift. Complete all side duties as assigned. 8.       Assist with set up and breakdown of dining room facilities and buffets. 9.       Retrieve china, silver, glassware and other stewarding items form stewarding. Polish those and stores equipment as designated. 10.   Return dirty dishes to dishwashing area and retrieve clean ones from Stewarding. 11.   Clean all spills and breakage immediately. Clean crumbs from tables and chairs. 12.   Cleans restaurant collateral such as coffee brewers, highchairs and booster seats after each use. 13.   Maintain floor areas to ensure they are clean and dry. 14.   Report any damage or worn items in the dining room to manager. Make sure equipment and stock are kept clean, neat, orderly and in good working condition. 15.   This position requires excellent guest service skills and an understanding that customer care has the highest priority. 16.   Perform any other duties as required and directed. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Ability The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In Room Dining Server (Food & Beverage)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Scope Provide excellent guest service according to the Hay Adams Standard.  Prepare and deliver Room Service orders and amenities to guest rooms, execute designated side-work.  Maintain a high standard of sanitation and cleanliness. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Ability The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Server - Lafayette Restaurant (Food & Beverage)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Scope To provide excellent guest service and a “wow” dining experience by anticipating guest needs. To effectively take orders, deliver food and beverage orders and maintain assigned stations.  Promote the Lafayette Restaurant and The Hay-Adams. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This job has no supervisory responsibilities. Education and/or Experience High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Language Skills Must have good working knowledge of the English language - ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence and effectively present information in one-on-one and small group situations to guest and other employees of the organization. Mathematical Skills Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurements, volume and distance. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Physical Ability The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Front Office Manager (Guest Services)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Do you have a passion for hospitality? We are currently seeking a phenomenal leader to become our Front Office Manager for The Hay-Adams! With 5-star accommodations, including 124 refined guest rooms and 21 deluxe suites, The Hay-Adams is a luxury Downtown DC hotel unlike any other. The ideal candidate will possess an unmatched dedication to making a difference for our internal guests and our team members. As the Front Office Manager, you will be responsible for completing the following responsibilities while displaying a high degree of business acumen, analytical capability and an ability to adapt to continuous change. Manages all aspects of the Front Office, operations, planning, budgeting, staffing and payroll. Provides leadership and support to all members of the Front Office. Implements and enforces the Hay Adams Standards of Excellence in all areas supervised. Essential Duties and Responsibilities 1.      The Hay Adams handbook, the department operation manual and hotel policies and procedures are part of this job description. 2.      Manage all shifts at the front desk, making sure all employees perform the tasks assigned to them. 3.      Maintain a professional, service orientated environment at all times. 4.      Implement and manage all standards relating to areas supervised.  Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed. 5.      Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. 6.      Aware of any VIP arrivals, special requests and repeat guests.  Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate. 7.      Informs all front office staff of daily activities, VIP’s arriving etc. 8.      Scheduling and Payroll for front office employees. 9.      Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Complete monthly forecasts and work as part of the Yield Management team to try and maximize revenue for the hotel. 10.  Manage operating expenses and control purchasing for the Front Office. 11.  Coordinate daily activities with hotel management team on a daily basis. 12.  Constantly strive to improve and perfect service in the Front Office, through training, employee evaluations and timely reviews. 13.  Hold monthly department meetings, keeping staff informed of activities in the hotel, reinforcing standards and promoting a strong team atmosphere. 14.  Must be fully aware and able to re-enforce all fire-life-safety procedures.  Remain current in all updates with regards to new procedures and training.  Is a member of the hotel’s emergency response team.  Ensure staff is fully trained in emergency procedures. 15.  Assist in ensuring that the Hotel’s Green Team remains invigorated and the mission is upheld, communicated and enforced throughout the organization as a member of the Team.  16.  Perform any other reasonable duties as required and directed. Qualifications To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This position supervises all Front Office Employees, Assistant Front Office Managers, Guest Services Representatives, Concierge, Bell Staff, Overnight Manager and Night Front Guest Service Representatives, Door Person and Lobby Ambassador. Education and Experience High School diploma, general education degree, international equivalent or three to six months experience in a related field required. College degree preferred, previous front desk experience in a luxury property required. Previous supervisory/management experience required. Previous customer service experience required. General computer experience required. Hotel management computer systems experience preferred. Full American drivers license required. Language Skills Must have good knowledge of English, ability to speak clearly read and write. Must be able to listen or read instructions, memos, short correspondences and messages. Must have ability to write memos, correspondences messages and detailed reports. A second language preferred. Mathematical Skills Must have good mathematical skills, ability to add, subtract, divide and multiply six digit numbers with decimals. Ability to work out percentages and discounts. Must be able to produce and explain financial documents, daily reports, P&L accounts and budgets. Reasoning Ability Ability to carry out detailed, involved instructions both written and oral, using common sense understanding required. Ability to deal with problems in a calm professional manner required. Ability to multitask handling many different issues at one time, prioritizing the issues and taking care of them. Physical Ability Ability to stand in a confined environment for long periods of time is required. Ability to use a computer screen for long periods required. Ability to spend long hours moving around , walking, sitting, standing and crouching while performing other duties. Must be able to work well under pressure and  in emergency situations. Ability to occasionally lift bags up to 50lbs.

• Guest Service Agent (Guest Services)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. “People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou) At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family. Located in one of downtown Washington, DC’s most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work. We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams. The role We are looking for a Guest Service Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of the Front Desk. Your primary responsibility will be to attend to guest needs ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams’ Leading Quality Standards. What you’ll gain Your potential to represent the best of hospitality is limitless. We offer attractive compensation with excellent benefits: · first-rate medical, dental, life and vision insurance · generous 401K with a 3-to-1 match · free meal in the employee cafeteria

• Housekeeping Manager (Housekeeping)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Overview: To inspect and maintain the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways and public areas.  Essential Duties & Responsibilities 1.       Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.  2.       Inspect guest rooms to ensure housekeeping standards are achieved according to standards set forth by Hotel management. 3.       Inspect VIP rooms and ensure they are provided with appropriate amenities and services. 4.       Report any substandard conditions of the guest room to the Housekeeping Director.  5.       Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department.  6.       Evaluate Room attendants on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure that their job performance is at a high-quality level.  7.       Inspect and evaluate physical condition of the hotel's public spaces daily for cleanliness and necessary repairs. 8.       Encourage a positive attitude among employees and treats guests and fellow employees with courtesy and respect. 9.       Works to expedite tight turns when early arrivals are communicated from Front Desk and/or Housekeeping Management 10.   Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies. The Front Desk will give the Supervisor all room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Supervisor.  11.   Answer the Housekeeping department's telephone using friendly and proper telephone techniques. The Supervisor will help with calling of guests with special requests, information, and status of Lost & Found items.  12.   Interact with the hotel's guests in a friendly, positive manner as a solution to their needs and/or problems. The Supervisor will often act as a liaison between the guest and the room cleaner.  13.   Check the hotel's PMS computer for information concerning room status and to enter updated room status.  14.   Continuous training and development of Room Attendants 15.   Report equipment problems to Office Coordinator. 16.   Train on daily LQA standards as set by the Director of Housekeeping 17.   Inspect all PM rooms when completed 18.   Assist in completion of inventories 19.   Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment. 20.   Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Executive and Assistant Executive housekeeper. 21.   Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department. 22.   Return Lost and Found items to Security Department. 23.   Perform any reasonable duties as required and directed. 24.   Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education:  A high school education or its equivalent preferred.  License/Certification:  N/A Experience:  Previous Housekeeping experience required. Basic Expectations:  This person will have a proactive approach to problem identification and resolutions. Is bright, organized, detail-oriented, confident and efficient.  With excellent people skills and a “can do “attitude.    Supervisory Responsibilities: This position oversees Room and House Attendants.  Language Skills: must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization. Mathematical Skills: must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Reasoning Ability:  Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision.  Physical Ability:  To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 – 25 pounds.    Standards of Conduct: The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

• Director of Reservations (Guest Services)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Do you have a passion for hospitality? We are currently seeking a phenomenal leader to become our Director of Reservations for The Hay-Adams! With 5-star accommodations, including 124 refined guest rooms and 21 deluxe suites, The Hay-Adams is a luxury Downtown DC hotel unlike any other. The ideal candidate will possess an unmatched dedication to making a difference for our internal guests and our team members. As the Director of Reservations, you will be responsible for completing the following responsibilities while displaying a high degree of business acumen, analytical capability and an ability to adapt to continuous change Position Overview: This position provides direct oversight of the Reservations Department. This position is responsible for understanding all aspects of Reservations and its systems and supports Revenue Management on a daily basis. This position is responsible for the training, adherence and execution of luxury standards within the Reservations Department.

• Reservation Manager (Guest Services)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Do you have a passion for hospitality? We are currently seeking a phenomenal leader to become our Reservation Manager for The Hay-Adams! With 5-star accommodations, including 124 refined guest rooms and 21 deluxe suites, The Hay-Adams is a luxury Downtown DC hotel unlike any other. The ideal candidate will possess an unmatched dedication to making a difference for our internal guests and our team members. As the Reservation Manager, you will be responsible for completing the following responsibilities while displaying a high degree of business acumen, analytical capability and an ability to adapt to continuous change. This position oversees the Reservations Sales Agents and participates equally in the ACD (Automated Call Distribution) system.  He or she handles client inquiries and complaints requiring managerial authority and judgment and provides support to the Director of Revenue Management.  The position is also responsible for planning and managing all tasks related to the hotel guest’s personal information such as address, title, e-mail, place of employment and other pertinent information, for the purpose of maximizing the hotel’s profitability through guest satisfaction and generation of return/repeat business.

• Stewarding Manager (Chefs/Kitchen)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. It is the mission and intent of this position that the incumbent will take full responsibility for the stewarding department, establishing and implementing security policies and procedures in accordance with The Hay-Adams insure compliance to all local, state and federal regulations. Duties and Responsibilities 1.       Provide supervisory guidance and support to all colleagues in the Stewarding Department. 2.       Create a safe and secure environment for all guests and colleagues. Protection of hotel assets. 3.       Develop and implement the Standard Operating Procedures for the department.  Revise standards and procedures as necessary.    4.       Maintain and strictly abide by state sanitation/health regulation and hotel requirement. 5.       Monitor breakage and loss in all the outlets and communicate with the Executive Chef and Director of F&B. 6.       Meet with Executive chef to review assignments, anticipated business levels, changes, and other information pertinent to the operation. 7.       Provide support for the supervisors in any problem or situation. Inspect the cleanliness and working condition of all tools, equipment, and supplies. Ensure everything complies with standards. Inventory and control of chemical supplies. 8.       Attend all scheduled and mandatory meetings. 9.       Inventory of china, glasses, silverware and hollowware from the outlets and main storage.  Establish and maintain accurate par levels of china, glass silver inventory. Provide enough equipment (china, glass, silver) to the outlets and banquet for their operation. 10.   Purchase necessary equipment for all outlets utilizing Birchstreet system in accordance with budgets.  11.   Coaching the supervisors and employees. Maintain a good working relationship with other departments.  12.   Set examples for all colleagues to emulate by complying with all hotel policies and procedures. 13.   Assist and provide equipment for banquet functions and Outlets. 14.   Assist and help banquet kitchen plate up. 15.   Walk-through with night cleaner bi-weekly to ensure cleanest of kitchen area and recommendation. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education:  High School diploma or equivalent vocational training certificate, Knowledge of specific hospitality application is desirable. License/Certification:  Sanitation and Hygiene Certificate is desirable. Experience:  Should have a minimum of 2 years of supervisory skill experience and a minimum of 3 years’ experience in the luxury market. Basic Expectations:  Demonstrates knowledge of all Stewarding operations. Be able to plan and prepare for restaurant, banquet, bar and room service operations. Be able to prepare and train Stewarding staff of such basic items like preparation, cleaning and sanitation back of the house area. Supervisory Responsibilities:  Responsible for managing the Stewarding /Food & Beverage department back of the house environment includes training, planning, directing work, addressing complaints and resolving problems, and promoting department’s Standard of Excellence. Language Skills:  Must be able to communicate fluently in English. Must have the ability to read, comprehend instructions, and write short correspondence, and memos. Ability to communicate with guests, co-workers and management to their understanding. Ability to communicate in a second language is a plus. Mathematical Skills:  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to perform these operations using units of American weight measurements, volume and distance. Reasoning Ability:  To apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to perform job functions with minimal supervision. Ability to work cohesively with co-workers as part of a team. Basic computer skills. Physical Ability:  Sitting, standing/walking and climbing stairs. Ability to lift and or move up to 20-30 pounds. Lift and move up to 50lbs occasionally. Standards of Conduct: The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

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