Jobs at The Hay-Adams

• Chef de Cuisine (Chefs/Kitchen)

  Position Scope Assists Executive Chef in operating and managing the hotel kitchen on a daily basis with special emphasis on the Food & Beverage outlets.  Guaranties that high quality standards will be consistently achieved.  Ensures inventories are kept up to par, and food costs are kept within the budget. Essential Duties & Responsibilities 1. The Hay-Adams Handbook, the department Standard Operating Manual and our policies and procedures are part of this job description. 2. Supervises all phases of food production for the a la carte outlets and when necessary, banquets, private dining and employee cafeteria. 3.  Maintain and strictly abide by state sanitation/health regulations and hotel requirements. 4. Maintain complete knowledge of correct maintenance and use of equipment, properly and safely. 5.  Meet with the Executive Chef to review assignments, anticipated business levels, changes and other information pertinent to the job performance. 6. Opening shift – Ensures all scheduled staff shows up for scheduled time of work, and unlocks secured areas (i.e. reach-ins, walk-ins), secure keys according to procedures. 7.  Complete Opening Duties: Inspect the cleanliness and working conditions of all tools, equipment and supplies. Check production schedule and pars. Establish items for the day. 8.  Prepare all menu items following recipes and yield guides, according to departmental standards. 9.  Inform the Executive Chef of any foreseeable shortages before the item runs out. 10.   Inform the Food & Beverage service staff of 86’d items and the amount of available menu specials throughout the meal period. 11.   Maintain proper storage procedures as specified by Health Department and hotel requirements. 12.   Minimize waste and maintain controls to attain forecasted food costs. 13.   Will work with the Director of Restaurants in providing a high-level product that is innovative in both taste and appearance. 14.   Perform any other reasonable duties as required and directed. Qualifications To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks. Supervisory Responsibilities Responsible for managing the Kitchen environment.  Includes line cooks, pantry staff, pastry staff and stewarding. Assist in training, directing work, addressing complaints and resolving problems, and promoting department Standards of Excellence. Education and Experience High school diploma or equivalent vocational training certificate; certification of culinary training or apprenticeship preferred; Sanitation and Hygiene certificate.  Three (3) years of experience as a Sous-Chef at a Four (4) star hotel or restaurant.  Food handling certificate preferred. Language Skills Must have good working knowledge of the English language ability to read and comprehend instructions, short correspondence, and memos.  Ability to communicate in English with guests, co-workers and management to their understanding.  Ability to communicate in a second language is a plus. Mathematical Skills Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurements, volume and distance. Reasoning Abilities Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.  Ability to perform job functions with minimal supervision.  Ability to work cohesively with co-workers as part of a team.  Basic computer skills. Physical Abilities While performing the duties of this job the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

• Housekeeping Manager (Housekeeping)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Overview: To inspect and maintain the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways and public areas.  Essential Duties & Responsibilities 1.       Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day.  2.       Inspect guest rooms to ensure housekeeping standards are achieved according to standards set forth by hotel management. 3.       Inspect VIP rooms and ensure they are provided with appropriate amenities and services. 4.       Report any substandard conditions of the guest room to the Housekeeping Director.  5.       Report any damage or problems with the guest room and room equipment using a Maintenance work order and routing the work order to the Maintenance department.  6.       Evaluate Room attendants on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure that their job performance is at a high-quality level.  7.       Inspect and evaluate physical condition of the hotel's public spaces daily for cleanliness and necessary repairs. 8.       Encourage a positive attitude among employees and treats guests and fellow employees with courtesy and respect. 9.       Works to expedite tight turns when early arrivals are communicated from Front Desk and/or Housekeeping Management 10.   Communicate to the Front Desk all vacant and clean rooms, the completion of guest requests, and room status discrepancies. The Front Desk will give the Supervisor all room moves, late check-outs, and additional guest requests for appropriate follow-up action by the Supervisor.  11.   Answer the Housekeeping department's telephone using friendly and proper telephone techniques. The Supervisor will help with calling of guests with special requests, information, and status of Lost & Found items.  12.   Interact with the hotel's guests in a friendly, positive manner as a solution to their needs and/or problems. The Supervisor will often act as a liaison between the guest and the room cleaner.  13.   Check the hotel's PMS computer for information concerning room status and to enter updated room status.  14.   Continuous training and development of Room Attendants 15.   Report equipment problems to Office Coordinator. 16.   Train on daily LQA standards as set by the Director of Housekeeping 17.   Inspect all PM rooms when completed 18.   Assist in completion of inventories 19.   Follow OSHA and hotel guideline for the safe handling of all housekeeping chemicals and equipment. 20.   Respond to guest requests as needed and according to hotel policy. Communicate any special requests to the Executive and Assistant Executive housekeeper. 21.   Follow the practice of all fire safety standards and procedures for the Hotel and the Housekeeping department. 22.   Return Lost and Found items to Security Department. 23.   Perform any reasonable duties as required and directed. 24.   Reports all suspicious people, activities or hazardous conditions, etc. to the Security Department. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education:  A high school education or its equivalent preferred.  License/Certification:  N/A Experience:  Previous Housekeeping experience required. Basic Expectations:  This person will have a proactive approach to problem identification and resolutions. Is bright, organized, detail-oriented, confident and efficient.  With excellent people skills and a “can do “attitude.    Supervisory Responsibilities: This position oversees Room and House Attendants.  Language Skills: must be able to understand, speak, read and write Basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization. Mathematical Skills: must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Reasoning Ability:  Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision.  Physical Ability:  To complete the duties of the job, the employee will be required to reach with hands and arms and often stop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 – 25 pounds.    Standards of Conduct: The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

• Room Attendant (Housekeeping)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. Position Scope The Housekeeper is responsible for the cleanliness of the guestrooms, daily and nightly, according to The Hay Adams Standards Of Excellence. Essential Duties and Responsibilities 1. The Hay Adams Handbook, the Departmental Operating Manual and our policies and procedures are part of this Job Description. 2. Make guestroom beds. 3. Clean and dust guestrooms and bathrooms. 4. Do special room cleaning projects when required. 5. Set up guest room amenities. 6. Provide PM turndown service when scheduled, to include the cleaning of remaining unmade AM rooms as per established standard. 7. Report any maintenance needs to the Housekeeping Office. 8. Reports special cleaning needs to the Office Coordinator (e.g. Carpets, Chandeliers). 9. Account for linen inventories. 10. Ensure the comfort of all guests. 11. Turn in all Lost and Found items to the Housekeeping Department. 12. Deliver items to guest rooms upon request. 13. Remain current with hotel information. 14. Maintain and clean storage closets and caddies. 15. Perform Lobby Attendant or Linen Room Attendant duties if needed. 16. Report any suspicious persons, activities or hazardous conditions to the Security department and/or Housekeeping Manager. 17. Perform any reasonable duties as required and directed. 18. Should be able to work any day including holidays. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Supervisory Responsibilities This position has no supervisory responsibilities. Education and Experience A high school education or its equivalent preferred. Previous housekeeping experience preferred. Language Skills Must be able to understand, speak, read and write basic English. Must be able to read and comprehend simple instructions. Be able to effectively present information to customers, clients and other employees within the organization.  Mathematical Skills Must be able to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals.  Reasoning Ability Must be able to apply common sense to carry out simple written or verbal instructions. Must be able to work with minimum supervision. Physical Ability To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, crouch or crawl. There will be frequent walking and standing involved. The person will be required to lift or move weights ranging from 10 to 25 pounds.

• Management Trainee - Rooms Division (Rooms Division)

  Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep. FRONT OFFICE (6 months) In the Front Office department the management trainee will get acquainted with the Concierge, PBX, Bell & Door staff as well as the Lobby Ambassador and all related tasks and duties. The management trainee will conduct the daily operations at the Front Desk along with the Duty Manager to ensure smooth communications and maximum guest satisfaction in accordance to the hotel’s standards of excellence. Further tasks include but are not limited to the following; acting as the main contact for guests and other hotel departments in the absence of the Duty Manager, ensuring efficient guest check in and check out, ensuring FD and PBX follows established policies and procedures, ensuring that guest complaints and problems are resolved satisfactory and in a timely fashion, guiding and training of new hires at the FD and PBX, assisting Front Office Manager in various projects (including but not limited to Payroll, Valet Parking, Scheduling, Recruitment, Training), reviewing arrivals and departure reports, checking all VIP and special requests reservations, block their rooms accordingly and communicate with related departments to ensure highest guest satisfaction attainable, reviewing of daily room availability, checking status of departures, relaying all pertinent information to fellow management trainees in the department as well as the Duty Manager and the following shifts team members.  RESERVATIONS (3 months) In the Reservations Department the management trainee will work along side the Reservations Manager improve knowledge and skills pertaining to Reservations & Revenue Management. Tasks and duties include but are not limited to answering reservation calls, telephone etiquette, reservation procedures, group booking processes, credit policies, room forecasts, yield management strategies, travel agent bookings, revenue reporting systems, transient sales procedures, room allocation strategies, and selling and negotiation techniques. HOUSEKEEPING (3 months) In the housekeeping department, the management trainee will work along side the Executive Housekeeper to improve knowledge and enhance skills in control, storage and record keeping of inventory, supplies, materials, uniforms and linens, room attendant’s and public space attendant’s responsibilities, inspection procedures, scheduling and staffing, safety and emergency procedures, communication with front desk, occupancy lists, housekeeping reports, department meetings and guest complaint handling. Furthermore the management trainee will be given special projects including but not limited to laundry room organization and controls, housemen special projects and Housekeeping staff line up training projects. The management trainee will also assist with the day-to-day operations of the Housekeeping department; provide training, coaching, and counseling to all housekeeping employees; facilitate hiring process, including interviewing, training, and evaluating job performance; provide ongoing training and development to all positions; interact with all employees in the Housekeeping Department; evaluate, coach, counsel and provide leadership support; conduct inspections of guest rooms to ensure compliance with cleanliness and provide feedback to room attendants; manage administrative duties, including payroll and operating expenses; assist in scheduling room, turndown, mini-bar and linen attendants in accordance with staffing guides/ productivity requirements; review and adjust staffing daily to ensure optimum staffing levels; supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior and work practices. Qualifications: To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: College degree or international equivalent required. Experience: Previous Front Office experience in a luxury property preferred. Previous customer service and general computer experience required. Property Management Software experience preferred. Basic Expectations: Perform all job duties and responsibilities in accordance with the Hay Adams handbook, the department operation manual as well as all hotel policies and procedures Language Skills: Excellent knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to listen to, read and/or write instructions, memos, short correspondences and messages. Second language preferred. Mathematical Skills: Must have good mathematical skills, ability to add, divide, subtract and multiply six digit numbers with decimals. two digit numbers. Must be able to calculate percentages and discounts. Must have a good understanding of financial documents, daily reports, P&L accounts and budgets. Reasoning Ability: Ability to carry out detailed instructions in both written and oral manner using common sense and understanding. Ability to deal with problems and situations in a calm and professional manner. Ability to multitask handling many different situations at one time, prioritizing problems and resolving them satisfactory. Physical Ability: Ability to stand in a confined environment and use a computer screen for long periods. Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties. Must be able to multitask, talk and listen simultaneously while guests are standing at the Front desk and the phone is ringing. Ability to work well under pressure and perform during emergency situations. Ability to occasionally lift bags up to 50lbs. Standards of Conduct:The high ethical standards of The Hay-Adams must be upheld by all members of the company. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, etc., stated in the employee handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions. Note: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. 

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