Photo of The Hay-Adams, Washington, DC

Guest Service Agent

The Hay-Adams

800 16th Street, N.W.
Washington, DC 20006

Hotel with 145 Rooms
Managed By B.F. Saul Company Hospitality Group
Save this job
Tweet
LinkedIn
Full-Time
Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.
“People will forget what you said, forget what you did, but people will never forget how you made them feel.” (Maya Angelou)
At The Hay-Adams, we embrace this truth. We celebrate the way each of our staff members uniquely give of themselves, not only so that our guests may feel inexorably welcome and looked after, but also because we treat one another like family.
Located in one of downtown Washington, DC’s most extraordinary locations, The Hay-Adams is a fiercely independent hotel with strong traditions. Amidst the foundations of excellence that shape our standards for how thoroughly, thoughtfully, and kindly we treat our guests, runs a thread of passion for personal growth, camaraderie, joy, and pride in our work.
We invite you to join us in making people feel how much you believe in what you do, and in what we do together at The Hay-Adams.
The role
We are looking for a Guest Service Agent who will play a pivotal role in providing excellent customer service to ensure the effective operation of the Front Desk. Your primary responsibility will be to attend to guest needs ensuring guest satisfaction, while building a client network and maintaining steadfast commitment to The Hay-Adams’ Leading Quality Standards.
What you’ll gain
Your potential to represent the best of hospitality is limitless.
We offer attractive compensation with excellent benefits:
· first-rate medical, dental, life and vision insurance
· generous 401K with a 3-to-1 match
· free meal in the employee cafeteria
The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer/Veterans/Disabled
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted December 4, 2025

The Hay-Adams

Where Everyone Is Welcome


Surrounded By Unparalleled Views Of The White House, Lafayette Square, And St. John's Church, And Originally Designed And Built As A Residential Hotel In The 1920S, The Hay-Adams Is One Of The Most Unique Hotels In Washington, Dc Today, With Refined Luxury To Match Our Prestigious Past.

Relax In 5-Star Accommodations, Including 124 Refined Guest Rooms And 21 Deluxe Suites. Gather With Intention For Any Occasion And Eat, Drink And Be Merry At Our Fine-Dining Restaurant And Award-Winning Bar.

Where Exceptional Knows No Exceptions

Originally Designed And Built As A Residential Hotel In The 1920S, Our Luxury Hotel Is Centered In Downtown Washington, D.C., In Lafayette Square Across From The White House, And Is One Of The City's Most Revered Landmarks. Privately Owned And Managed, It Is Operated By Our Dedicated, Talented, And Experienced Team Members. The Hay-Adams Exemplifies Heritage, Elegance, And Comfort At The Heart Of The Nation's Capital.

Other Job Openings