Directed all aspects of waterpark operations, overseeing daily functions, team performance, safety compliance, and guest experience initiatives. Managed and developed waterpark staff while ensuring seamless execution of recreation programs and activities. Administered operational standards, policies, and communication strategies to maintain exceptional service quality, operational efficiency, and high levels of guest satisfaction across the resort.
Responsible for completing sales transactions and serving of the Pool cabanas. Associate is also responsible for providing excellent guests’ service and support to both guests and internal partners while maintaining all service areas in the pool.
Balance revenue and settle accounts nightly, maintain files, and reset the system for the next day of operations while performing Guest Service Agent tasks and duties.
Perform preventative and repair maintenance work to ensure the hotel is maintained according to established quality and sustainability standards while treating guests in a warm and friendly manner.