Wave Instructor - FlowRider
Holiday Inn Resort Orlando Suites - Waterpark
14500 Continental Gateway
Orlando,
FL
32821
Opportunity: FlowRider Wave Instructor
As a FlowRider Wave Instructor, you'll deliver dynamic guest experiences on the FlowRider surf simulator, providing lessons to riders, coaching operators, and supervising day-to-day operations of the attraction. This role blends performance, leadership, and instruction in a fast-paced, high-energy aquatic environment.
Essential Job Functions
- Provide FlowRider lessons for guests of all skill levels, offering individualized instruction and expert guidance.
- Oversee daily FlowRider operations to ensure guest safety, staff performance, and adherence to service standards.
- Supervise, and train FlowRider Wave Operators, ensuring consistent enforcement of safety protocols and operating procedures.
- Conduct regular skills training for operators to maintain high standards in safety, guest interaction, and ride operations.
- Monitor rider activity, assist with falls, and manage guest flow to ensure a safe and enjoyable environment for all.
- Lead energizing interactions with riders, creating an engaging, inclusive, and encouraging atmosphere.
- Perform daily inspections and basic maintenance of the FlowRider and surrounding area, ensuring functionality and cleanliness.
- Collaborate with management to report safety issues.
- Support other recreational or aquatic activities as needed.
- Practice safe work habits, wear protective equipment, and follow MSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- High school diploma or equivalent required.
- Customer Service experience required.
- Previous experience as a FlowRider operator or instructor preferred.
- Previous leadership or supervisory experience preferred.
- Strong physical stamina, including the ability to stand for long periods and assist riders physically.
- CPR, First Aid, and AED certification preferred (or ability to obtain upon hire).
HHM Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Free Basic Life Insurance
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work is performed outdoors in a wet, humid environment with exposure to sun, wind, and pool chemicals.
- Requires standing, lifting, pulling, bending, kneeling, and assisting guests for extended periods.
- Fast-paced and highly interactive environment; requires alertness, stamina, and excellent physical coordination.
- Flexible schedule including weekends, evenings, and holidays is essential.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
About Holiday Inn Resort Orlando Suites - Waterpark
Our Hotel
A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites – Waterpark recently completed a $30 million renovation and is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available.The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360, home of the ICON Orlando. Our location is easily accessible to shopping at both Orlando Premium Outlets and The Mall at Millenia.Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42" HDTVs. Select suites offer full kitchens. At the Holiday Inn Resort Orlando Suites – Waterpark, you'll enjoy our water park with slides and flumes alongside cozy cabanas and a poolside bar, poolside entertainment and 3,000 SF Arcade. The resort’s Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar. Orlando’s family inspired All Suite Resort and waterpark offers Fun, Sun, and Entertainment with immediate access to all Orlando attractions.
About HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
