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Specialist - Security

Posted May 6, 2023

Bally’s Atlantic City
Atlantic City, NJ
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About This Job

Description

  • Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
  • Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
  • Creates an atmosphere of luck and celebrates guest’s wins.
  • Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
  • Anticipates needs and provides fast, flawless service.
  • Checks for satisfaction and effectively resolves service breakdowns when they exist.
  • Promotes programs and card membership.
  • Provides a warm farewell and thanks guests for visiting.
  • Assigned to Security and Fire Command, answers telephone, dispatches security officers according to situation and need.
  • Issues controlled keys, access badges and radios to security officers and other staff.
  • Monitors CCTV, digital alarm system and issues emergency credentials to employees and vendors.
  • Receives, logs, and determines priority of information received from security officers concerning their lateness, absence or other usual concerns.
  • Keeps in constant communication with Supervisor Security.
  • Maintains mandated logs.
  • Prepares specified reports; assists security officers in preparation of statements.
  • Reviews, evaluations and corrects same.
  • Conducts fact finding investigations by physically tracking and interviewing witnesses, collecting physical evidence and preserving the crime scene if necessary.
  • Takes statements from individuals involved in security related activities and prepares reports detaining facts.
  • Appears in court to give testimony on subpoenaed and/or documented facts contained in Complaint or Warrant filed.
  • Notifies Supervisor Security or Shift Manager of any relevant situations or information.
  • Must be able to evaluate upon sight patrons requiring first aid or C.P.R.
  • Quickly reacts upon observation of distress signals.
  • Ensures that fire alarm systems and elevator emergency alarms are in proper working order.
  • Acknowledges all fire alarms, controls alarm response, and dispatches security officer on duty.
  • Monitors the Fire Command Room and all its functions.
  • Participates in all on-the-job training functions relevant to the Fire Command Room.
  • Communicates with the local Fire Department.
  • Observes the safe operation of assigned elevator(s), acknowledges any reports of an emergency, mechanical failure, vandalism or unusual occurrence, and dispatches appropriate security and/or repair personnel as indicated.
  • Performs Security Officer’s duties as assigned.
  • Completes special assignments as requested.

    Other duties as assigned.

  • Qualifications

  • Minimum one year experience in the grade of Security Officer or similar capacity in the public sector.
  • A broad knowledge of games and casino rules, procedures, and administrations.
  • Knowledge of the laws and regulations affecting the casino industry.
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    About this Employer

    Bally’s Atlantic City

    1900 Pacific Ave
    Atlantic City, NJ 08401

    Telephone (609) 340-2000
    Reservations (833) 576-0836

    Casino & Hotel

    casinos.ballys.com

    About the company

    Our ocean front Bally’s Atlantic City acquisition features world-class accommodations in over 1,200 rooms and 118 suites. The 83,569 sq. ft. casino offers more than 1,300 gaming machines, over 80 table games, as well as a poker room and a FanDuel sportsbook. Guests can enjoy over 10 food & beverage venues, a retail promenade, indoor pool, spa and a fitness center. The facility also offers over 100,000 sq. ft. of event and convention space.

    Bally’s Corporation currently owns and manages 14 casinos across ten states, a horse racetrack, and 13 authorized OTB licenses in Colorado. With more than 5,400 employees, the Company's operations include 11,859 slot machines, 405 game tables and 2,538 hotel rooms. Properties include Twin River Casino Hotel (Lincoln, RI), Tiverton Casino Hotel (Tiverton, RI), Hard Rock Hotel & Casino (Biloxi, MS), Casino Vicksburg (Vicksburg, MS), Eldorado Resort Casino Shreveport (Shreveport, LA), Dover Downs Hotel & Casino (Dover, DE), Ballys Atlantic City (Atlantic City, NJ), Casino KC (Kansas City, MO), Bally’s Black Hawk (Black Hawk, CO), Bally’s Black Hawk West (Black Hawk, CO), Bally’s Black Hawk North (Black Hawk, CO), and Arapahoe Park racetrack (Aurora, CO). Following the completion of pending acquisitions, which include Tropicana Evansville (Evansville, IN), Bally’s Quad Cites (Rock Island, IL), and MontBleu Resort Casino & Spa (Lake Tahoe, NV). Once the acquisition of the Tropicana in Las Vegas is complete, Bally's Corp. will own/manage 15 gaming properties across 11 states. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY."