Photo of Yaamava’ Resort & Casino at San Manuel, Highland, CA

Retail Sales Associate - Rock & Brews Authentic Merch Shop

Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard
Highland, CA 92346

Casino & Hotel
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Part-Time

The Retail Sales Associate is an outgoing and motivated individual who thrives in a highly interactive environment and is truly an ambassador of the art of the industry. The Retail Sales Associate is responsible for guiding, informing, and catering to each guest to create memorable, top-tier guest experiences, with the motivation of driving high performance goals. This role is a key contributor within a dynamic selling environment where their selling strength makes them an important part of the success of the team. The Retail Sales Associate’s high visibility requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.

Essential Duties & Responsibilities

1. Delights guests with outstanding customer service to the standards set by San Manuel Casino and the Retail Department, while maintaining a visible presence and contact with all customers.

2. Provides all guests with an enthusiastic greeting and engages in friendly conversation, while educating, informing and focusing on each guest to drive performance results.

3. Demonstrates a pro-active attitude in a consistent effort to sell, providing solutions that best meet or exceed the guests’ needs by asking open ended questions with the intent of pairing similar items to enhance guest experience.

4. Performs and accurately records retail transactions including cash, credit card, Earned Rewards and comps through Point of Sale System using proper procedures.

5. Maintains a cash drawer and balances drawer at the end of their shift, maintaining a minimum of variances.

6. Continuously replenishes and restocks merchandise to ensure store is appropriately supplied at all times.

7. Responsible for day to day tasks including but not limited to; straightening merchandise, dusting, cleaning shelves, organizing and consistently upholding merchandise presentations.

8. Responsible for informing guests about Club Serrano benefits and all upcoming promotions.

9. Perform other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required.

  • Guest Service experience preferred.

  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience required indicated above.

  • Excellent verbal and interpersonal skill.

  • Ability to communicate effectively with guests, team members and management.

  • Must have the ability to meet or exceed sales goals, as well as excel in customer service standards.

  • Ability to work Point of Sales system with appropriate training.

  • Ability to multi-task in a fast paced environment.

  • Must be comfortable exchanging names with customers.

  • Ability to maintain a positive and professional demeanor in a fast paced environment.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

  • A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

  • Must undergo and successfully pass a background investigation to obtain and maintain a Class “A” Gaming license issued by the San Manuel Tribal Gaming Commission.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Posted November 17, 2023

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.