Photo of Bally’s Dover, Dover, DE

Analyst - Network

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Full-Time

Description

Qualifications( Include Equipment Knowledge/Use)
  • Minimum 3 years of experience required working with PCs, servers, and network operating systems.
  • Minimum of a 2-year college degree in a related major. Related experience may be considered if education requirement is not met.
  • Must possess working executable knowledge of Client Access, MS Office, MS Exchange, MS SQL Server, MS Windows Server, Windows PC Operating Systems, VMWare, internet control systems, email control systems, network printing, cabling, network switching, network security, malware protection, working knowledge of Active Directory, Organizational Unit Structure, Security, and the administration of Group Policy.
  • SOX audit experience preferred.
  • Working knowledge of point-of-sale systems, hotel systems and casino management systems preferred.
  • Must be able to logically and independently plan, organize, and complete work.
  • Must possess well-developed interpersonal skills, initiative, and the ability to set and achieve high standards of performance.
  • Must be able to solve problems and deal with a variety of situations.
  • Must be able to successfully pass a background check and receive a license from the DE Lottery.
  • Must be able to complete multiple assignments under time constraints.
  • Must possess good communication and math skills.
  • Must be able to comprehend technical documents and write professionally.
  • Must possess strong customer service skills.
  • Must be able to report to work on time as scheduled.
  • Must be able to speak, read and write English
License Requirements

Delaware Lottery License (State of Delaware)

Essential Job Functions
  • Adheres to IT department, company, and industry regulations, requirements, policies and procedures including, but not limited to, SOX, PCI, HIPAA, and the Delaware Lottery.
  • Provides the highest caliber customer service with regard to the end user experience as it pertains to networks, servers, related applications, and integrated systems.
  • Analyzes and synthesizes complex or diverse information; collects and researches system data.
  • Anticipates and resolve any problems, bottlenecks or scheduling conflicts.
  • Assists the IT staff on troubleshooting issues and closing calls.
  • Assists and/or installs, configures, manages, and maintains organization’s integrated systems.
  • Assists in establishment of departmental procedures.
  • Communicates effectively with co-workers, supervisors and guests.
  • Consults with management to analyze computer system needs for management information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
  • Develops, coordinates, and communicates project plans, changes, and progress.
  • Ensures data security by following company guidelines when setting up PCs and communicating to IT management when gaps are discovered
  • Interacts with vendors as appropriate.
  • Assist network staff in the administration of network solutions and servers.
  • Ensures projects are completed within budget, on time, and within company policies, procedures, and regulations.
  • Recommends development of plans for systems development and operations, manages hardware and software purchases, and contributes to budget planning
  • Manages computer operation scheduling, backup, storage, and retrieval functions.
  • Maintains a log of technical, production and other issues and resolutions.
  • Monitors system performance and responds to alerts. Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.
  • Participates in the preparation and checking of Operations and Maintenance Manuals.
  • Performs in-office duties including, but not limited to, invoice tracking, filing, and processing, purchase quoting, tracking, and processing.
  • Provides after hours and on call support; requires 24/7/365 cellular phone and/or pager duty.
  • Records and maintains hardware and software inventories, site and/or server licensing, and user access and security.
  • Responsible for project management as it pertains to working with the project head for system design, change management, and implementation.
Additional Functions

Performs other duties as assigned

Working Conditions
  • Mandatory participation in a rotational on-call shift
  • Ability to work in a 24/7 non-standard shift environment
  • Frequently required to risk danger of electrical shock and/or radiation (from computers)
  • The noise level in the work environment is usually moderate

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Posted March 14, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

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