Photo of Bally’s Dover, Dover, DE

Casino Host

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
Save
Tweet
LinkedIn

Full-Time

Description

Essential Functions
  • Welcomes guests, provides exceptional customer service, encourages guests to enroll in the Capital Club
  • Develops relationships with VIP casino guests to ensure incremental visits
  • Coordinates complimentaries, special services and hospitality for identified guests
  • Oversees, solicits and identifies new gaming guests for the players' club program
  • Meets and greets players on the casino floor, at special events and promotions
  • Responsible for the retention of existing guests
  • Arranges for special services related to top tier players
  • Answers all inquiries concerning the club and explains club benefits
  • Participates in various promotional programs and activities of the department as required
  • Promotes the use of the club cards by approaching customers on the casino floor that are currently not using the card Provides assistance in the completion of the club application forms
  • Maintains familiarity with the related computer systems
  • Attends marketing functions as appropriate
  • Greets jackpot winners and offers publicity
  • Interacts with the Marketing Dept in hosting special events for identified guests.
  • Works safely, following all established safety rules and regulations
  • Communicates effectively with co-workers, supervisors and guests
  • Follows all relevant policies and procedures
  • Performs other duties as assigned
Requirements/Education
  • High School diploma or equivalent work experience required.
  • Must possess good communication skills
  • Must be able to report to work on time as scheduled
  • Must be able to work weekends, holidays and nights as needed
  • Must be able to successfully pass a background check and receive a license from the DE Lottery
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must be able to read and write English fluently.
  • Possesses well-developed inter-personal skills and the ability to set and achieve high standards of performance.
Organizational Relationships

Accountable to: Manager – Player Services

Accountable for: N/A

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer. Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or associate from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

Pushing / Pulling

Bend, stoop, kneel

Color Perception (Red /Green)

Climb, Ascend, Descend Stairs

Other (Specify: )

X

Hearing / Listening

Lift ( pounds)

X

Clear Speech

Carry ( pounds)

Touching

Drive (local / long distance)

Dexterity

X

Ability to Move Distances

Hand

Ability to Mount / Dismount (Forklift / Truck)

Finger

X

Ability to Sit / Stand for extended periods
Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

X

Analysis / Comprehension

X

Reading – Complex

X

Writing – Complex

X

Judgment / Decision Making

Clerical

Basic Math Skills
Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

X

Noise

Fumes / Odors

X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials

X

Inside

Electrical Equipment

Dirt / Dust
Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted March 14, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

Other Job Openings