Photo of Waldorf Astoria Shanghai on the Bund, Shanghai, China

Front Office Management Trainee - Foreigner

Waldorf Astoria Shanghai on the Bund

No.2 Zhong Shan Dong Yi Rd, Huang Pu District
Shanghai, 200002
China

260 Room Hotel
Managed By Hilton
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Full-Time

Description

A Management Trainee will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialization.

What will I be doing?

A Management Trainee with Hilton is always working on behalf of our Guests and working with other Team Members. A Management Trainee will be part of an 18-month program defined by 3 phases, each with duration of 6 months.

  • The 1st phase will allow Trainee to explore all departments in the hotel, both front line operations and back of house
  • In the 2nd phase, the Trainee will progress to specialized operational departments namely 'Front Office', 'Housekeeping', and ‘Food and Beverage' for focused training
  • The 3rd and final phase focuses on Supervisory Functional Duties and Responsibilities, and Leadership and People Management. There will be cross-exposure opportunities for the Trainee as he/she will be required to work in a different hotel for the last six months
  • You will be placed at a hotel in your country of origin
  • Upon graduation, the Management Trainee can expect an actual placement of an entry-level manager (or equivalent) in host hotel

Requirements

What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Must be regionally mobile
  • Graduates in any discipline or 3-year diploma education in hospitality and tourism or its equivalent
  • English fluency (communication skills) with good command in 1 local language
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Posted January 29, 2024

Waldorf Astoria Shanghai on the Bund

Shanghai Treasure On The Historic Bund

Once the renowned Shanghai Club, our hotel retains much of its heritage design and combines modern comfort with views of the Huangpu River. We're one block from the iconic Bund, featuring waterside strolls and shopping. Unwind at our luxury spa, and enjoy personal concierge services, a fitness center, and several acclaimed restaurants.

Experience breathtaking panoramic views of the city skyline right from the comfort of your room or suite. Enjoy plush bedding, spacious bathrooms, and exclusive amenities.

Discover a variety of local and international flavors with an abundance of dining options at our hotel. From modern and regional Chinese to European cuisine, all our venues offer a unique culinary experience.

Our spa provides a serene sanctuary that combines traditional Chinese practices with modern techniques to soothe jet lag.

With a variety of couple and express therapies available, we offer the ideal setting to rejuvenate and relax.

Hold your next business meeting, corporate conference, or grand wedding celebration in Shanghai.

With over 3,000 square meters of elegant events space and a skilled events team, we are dedicated to making your next event the one to remember.

As the first Waldorf Astoria hotel to open in Asia, our hotel is located on Shanghai’s iconic Bund, showcasing our unique charm and allure.

The Heritage Building is a landmark structure constructed in 1911. Once the legendary Shanghai Club, this architectural gem has been lovingly restored using archival photographs and historical records.