Room Attendant

Job Description

Room Attendant

Job Description:

The Room Attendant is responsible for providing a clean room product and maintaining a sense of urgency in handling all related matters.

• Attend team briefings.
  
• Greet all guests and anticipate their needs.
  
• Ensure confidentiality of hotel guests.
  
• Follow proper procedures for entry into guest rooms.
  
• Accommodate guest requests for housekeeping items or additional supplies expediently and courteously. Follow up on delivery and return of all such items.
  
• Monitor and handle guest complaints following guest services training procedures and ensure guest satisfaction, immediately reporting any complaints to the supervisor.
  
• Ensure security of guest room access and hotel property.
  
• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  
• Clean guest rooms by category of priority or as directed in line up.
  
• Service assigned guest rooms.
  
• Replace tissue and bathroom amenities in correct amount and location.
  
• Remove dirty bed linens and make bed with clean linens.
  
• Replace laundry bags and slips.
  
• Remove items left by guests from closets and dressers.
  
• Dust inside closets, polish all furniture, clean all appliances and lamps.
  
• Ensure proper working order of all lamps, radios and other appliances.
  
• Realign furniture to floor plan.
  
• Check under bed(s), chairs and sofa for debris and remove if present.
  
• Inspect condition of all furniture and report any damages to the team leader.
  
• Inspect condition of amenities on desk, drawers and guest service directory; replace as needed.
  
• Remove dust, dirt, marks and fingerprints from doors.
  
• Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat.
  
• Remove dust, stains and marks from all baseboards, ledges and corners.
  
• Vacuum carpet and spray air freshener in guest rooms as well as under the bed and around in the corridor.
  
• Ensure security of any assigned keys.
  
• Know, comply with and enforce all hotel and departmental standards, policies and procedures.
  
• Turn over any lost and found items immediately.
  
• Maintain complete working knowledge of: V.I.P.’s, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements.
  
• Correctly use and maintain equipment.
  
• Follow all department policies and service procedures.

Job Requirements:

• High school diploma or GED preferred
• 18 years of age
  
• 1-3 years Housekeeping experience
  
• Knowledge of effective organizational practices
  
• Ability to maintain strict confidentiality