Host - Oliver's Chophouse and Bourbon Bar
Derby City Gaming & Hotel
4520 Poplar Level Rd
Louisville,
KY
40213
Full-Time
Description
Specific Duties And Responsibilities
- Greets on arrival and regards on departure to Guests visiting in a warm and inviting manner.
- Is able to work in a fast paced, stressful environment while being calm, collected and accurate with attention to detail.
- Adheres to all Standard Operating Procedures (SOPs).
- Greet internal and external guests in a warm tone and smile, with eye contact. Present and maintain a professional appearance and attitude.
- Work safely, with sanitation, efficiency, and with guest’s loyalty in mind.
- Must be detail oriented and ensure that all items are correct, perhaps hundreds of times over.
- Ensures and maintains cleanliness and orderliness of the host podium and ensures the dining room floor is presentable at all times.
- Maintains confidentiality and security of relevant information.
- Works with communication devices such as telephones, two-way radio, guest paging system, and both computerized and manual table management system.
- Interacts and speaks with guests to maintain great guest relations and provide opportunities for loyalty to occur.
- Demonstrated record of successful interpersonal skills in regard to working with diverse people and levels of authority.
- Multi-task ability and able to complete all tasks with minimal supervision and show a sense of urgency no matter what the business volume.
- Demonstrated ability to communicate effectively. Shows dignity, kindness, and respect to guests and Team Members.
- Other duties as assigned.
Standards Of Performance
- Maintaining interpersonal working relationship among all personnel.
- All internal and external guests must be treated in a manner to ensure complete satisfaction. Always strive to exceed our guests’ expectations
- Ability to work effectively with others
- Ability to work in fast-paced environment
- Excellent oral and written communication skills.
- Willingness to work flexible hours including weekends, holidays, and nights.
Education, Tr AI Ning, And Experience
- Customer Service or Food & Beverage experience is preferred.
- Able to obtain and maintain a valid Kentucky gaming/racing license
- Experience with Open Table, preferred
#DCG
Derby City Gaming & Hotel
Derby City Gaming is located on Poplar Level Rd. in Louisville, Kentucky. It is the only licensed gaming facility in the state. The 85,000 square foot, $65 million-dollar facility features over 1,200 historical racing machines, with 70+ themes, on the 45,000 square foot gaming and entertainment floor. It also features a123-room hotel, Chophouse, Bourbon bar and a Sports Bar.
The adjoining five-story hotel tower features 123 rooms with 108 standard guest rooms, 14 corner suites and a VIP suite. The Derby City Gaming hotel enables guests to take advantage of unique hospitality and Kentucky Derby ticket pairing options.
Food & beverage venues include Oliver's Chophouse, a classic steakhouse featuring the finest steaks and seafood, and the Bourbon bar which offers an extensive selection of bourbons and wines. Guests also enjoy two casual dining areas, which include classic diner-style comfort foods at Lil’ Wagner’s and Railbirds Hot Chicken Restaurant.
The Center Sports Bar is a horse racing simulcast wagering area with seating for 50, where players watch all the big games on fourteen 85’’ TV's, enjoy live bands on stage, as well as craft beers and specialty cocktails.
Derby City Gaming & Hotel is committed to elevating the entertainment experiences Louisville has to offer and ensure KY’s signature horse racing industry continues to thrive.
Derby City Gaming Downtown is now also open and features a 44,000 sq. ft. historical racing machine entertainment venue with close to 500 machines on a non-smoking gaming floor, with an open-air smoking and gaming patio, as well as three lively bars & lounges, live entertainment, sports wagering, and a gift shop.
We offer great pay, exciting career opportunities and exceptional employee benefits:
- 401k (with up to 5% company match)
- Employee Stock Purchase Plan (15% discount)
- Health, Dental, & Vision Insurance
- Flexible Spending Account
- Health Savings Account
- Complimentary Short and Long-Term Disability
- Complimentary Life Insurance
- Paid Time Off
- Company-Sponsored Volunteer Opportunities
- Advancement Opportunities
- Team Member Recognition Program
- Promotions, additional opportunities and the chance for further professional development are also available.
- And More!
Opportunities for advancement abound!
Our parent company, Churchill Downs Incorporated is an industry-leading racing, online wagering and gaming entertainment company anchored by our iconic flagship event, the Kentucky Derby. CDI owns and operates three pari-mutuel gaming entertainment venues with approximately 3,050 historical racing machines in Kentucky.
It also owns and operates TwinSpires, one of the largest and most profitable online wagering platforms for horse racing, sports and iGaming in the U.S., as well as seven retail sportsbooks.
CDI is also a leader in brick-and-mortar casino gaming in eight states with approximately 11,000 slot machines and video lottery terminals and 200 table games.
