Photo of Hilton Odawara Resort & Spa, Odawara City, Japan

営業部 International Sales_Pro-active Sales（勤務地：東京営業所）【ヒルトン小田原リゾート&スパ】

Hilton Odawara Resort & Spa

583-1 Nebukawa
Odawara City, 250-0024
Japan

163 Room Resort
Managed By Hilton
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Full-Time

Description

【募集内容】

国内外の旅行代理店や海外法人・団体を中心に、宿泊・宴会・レストランといったホテルのあらゆる商品の営業を担当いただきます。レジャーを目的とした団体宿泊やMICEビジネス（企業の会議、褒賞旅行など）の開拓と獲得に向けて、お客様との長期的関係性の構築とご要望に沿った提案を行います。オフィスは東京（新宿）となり、主に都心にて法人のお客様へセールスコール、プロモーションを行っていただきます。

  • 宿泊・宴会・レストランなど、ホテルの全商品のプロモーションと販売。
  • ホテルのセールス戦略を理解し、他のプロアクティブ営業チームメンバーと共にビジネス獲得を目指す。
  • 競合市場を理解し、ホテルが地元市場で競争的な地位を維持できるようアプローチする。
  • ホテルが設定した売上目標および関連業務を完遂する。
  • 計画に従って地域または業界の顧客を維持・開拓する。
  • 電話、直接訪問、その他の方法で顧客のニーズを把握し、売上を達成する。
  • 必要に応じて顧客をホテルにお招きし、内覧を行う。
  • 専用システムにて案件の管理を行う。

　　　　　※年に数回の海外出張あり

*上記は主な業務内容の要約であり、これまでのご経験に応じて活躍いただける幅も広がります。

* ホテルは小田原ですが、勤務地（オフィス）は、東京（新宿）となります。

【求める要件】（必須）

  • 英語スキル（ビジネスレベル、メールや電話で対応していただきます。）
  • 日本語スキル（ネイティブレベル）
  • PCスキル
  • ホテル経験または、セールス経験をお持ちの方

【求める人物像】

  • ヒルトンのミッションおよびバリューへの共感
  • ホスピタリティ業界への興味（業界への関心および働く人々への共感）
  • 優先順位をつけて、迅速性をもって行動を起こせる方
  • 多様性をもってメンバーとスムーズに協業できる方

【本ポジション・職場の魅力】

  • ヒルトン小田原リゾート＆スパは、都心からわずか１時間の自然豊かなロケーションに位置し、多様なお客様から人気を博す人気リゾートです。
  • 多様な人材が働く国際的かつ家族のような温かみが感じられる職場で、一例として次のような独自の福利厚生も完備しています。

例：GO Hilton 従業員割引制度（特別価格で宿泊およびレストラン利用が可能）、従業員食堂（1日1食が無料）

  • 従業員のキャリアアップを応援しているのも特徴の一つです。本ホテルのみならず、ヒルトングループ全体で社内公募制度があり、これを活用して将来様々なポジションに挑戦できる環境があります。
  • 地元が好きで長く働きたい方、将来を見据えてキャリアアップができる環境を探している方…国籍・年齢・性別などを問わず様々な方が働ける環境を整え、皆さんをお迎えするのを心待ちにしています！

【選考プロセス】

　書類選考→ 面接（人事&部門長）　※状況に応じてプロセスが変更となる場合があります。

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Sales Supervisor assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards. 

What will I be doing?  

As the Sales Manager, you will be responsible for performing the following tasks to the highest standards: 

  • Complete the relevant Hilton University courses promptly and pass the tests. 
  • Be familiar with hotel product knowledge and related activities. 
  • Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc. 
  • Complete sales targets and related tasks set by the hotel. 
  • Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan. 
  • Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales. 
  • Produce quotations efficiently, send contracts to customers and follow-up promptly.  
  • Show clients around the hotel. 
  • Operate the hotel reservation system to book rooms, banquet venues, etc. 
  • Send the team’s work order promptly and ensure that the relevant departments receive relevant information. 
  • Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel. 
  • Recommend other hotel chains within the group to clients. 
  • Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations. 
  • Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager. 
  • Welcome key customers, team leaders and VIPs to the hotel when they arrive. 
  • Motivate and train department employees and ensure that they perform well. 
  • Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting. 
  • Handle guest feedback or complaints. 
  • Maximize sales at all times and effectively forecast team and banquet revenue. 
  • Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts. 
  • Actively participate in the development of marketing plans and collaborate to achieve budgets. 
  • Conscientiously perform assigned tasks and special tasks. 
  • Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales. 
  • Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations. 
  • Regularly analyze the composition of tourist source cities, formulate development plans and expand channels. 
  • The department reserves the right to change or supplement the job description if necessary. 

    Requirements

    What are we looking for? 

    A Sales Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Hospitality: Volunteer to provide unparalleled hospitality. 
  • Integrity: Do what you should do all the time. 
  • Leadership: Strive to be a leader in both your industry and your community. 
  • Teamwork: Actively promote teamwork spirit in all work. 
  • Ownership: take responsibility for your actions and make decisions. 
  • Now: Operate with urgency and discipline. 
  • At least 3 years of relevant experience in international hotel chains. 
  • Good English and Chinese reading and writing skills to meet business needs. 
  • Good communication skills. 
  • Able to work under strong pressure. 
  • Understand local customers and have strong market analysis ability. 
  • Have certain customer resources. 
  • Business level English and Japanese

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted March 12, 2024

    Hilton Odawara Resort & Spa

    Resort relaxation and sea-view spa treatments

    Our tranquil resort is set near the Hakone Mountain foothills, boasting views of Sagami Bay. Unwind with a dip in a hot spring at our full-service spa, and enjoy access to an 18-hole putting green, bowling alley, and fitness center. We have a choice of indoor and outdoor pools, and our free shuttle covers Odawara Station, which links to Tokyo.

    Join us at Brasserie Flora for all-day dining featuring seasonal delicacies and themed lunch and dinner buffets. Ocean Lounge plates up all-day snacks and refreshments, and the Lobby Lounge offers garden views and a varied menu.

    An oasis of peace and relaxation to restore nature and beauty, Hilton Odawara Resort & Spa offers a wide variety of activities for your relaxation and refreshment. Please enjoy an authentic resort stay experience.

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