Photo of The Whiteface Lodge Resort, Lake Placid, NY

Guest Service Agent

The Whiteface Lodge Resort

7 Whiteface Inn Lane
Lake Placid, NY 12946

96 Room Resort
Managed By HHM Hotels
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Compensation: $19.00 to $21.00 per hour, Full-Time

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted March 12, 2024

The Whiteface Lodge Resort

Whiteface Lodge

A Luxury Lake Placid Lodge & Resort

Evoking the Gilded Age splendor of the historic Adirondack Great Camps in its rustic timber design, Whiteface Lodge is tucked into the picturesque woodlands of the Adirondacks’ High Peaks region in Upstate New York. The village of Lake Placid, home to two Winter Olympic Games and a wealth of year-round attractions, lies within walking distance. And surrounding it all, six million spectacular mountain acres of Adirondack Park—the largest protected area in the

U.S. mainland. The breathtaking variety of geography provides plenty of outdoor activities. However, on-site amenities are plentiful as well, making the lodge one of the most alluring Lake Placid resorts.

Your Lodging Adventure Awaits

Our luxurious lodging sets us apart from other Adirondack resorts. Rustic design translates to warm woods, antlers, and other forest-inspired decor in the full kitchens, common areas, and bedrooms of each suite. Due to the modern amenities and gorgeous views of Adirondack Park from the private cedar and mahogany balconies, stays at Whiteface Lodge are incomparable to other Adirondack mountain resorts. Between one-bedroom suites and a Presidential Suite that sleeps six to 12 guests, Whiteface Lodge can accommodate groups of many sizes. New Yorkers choose our Adirondack mountain resort for business, pleasure, and even weddings, thanks to our many on-site venues.

Bountiful Indoor And Outdoor Amenities

In addition to spacious, lavish suites, Whiteface Lodge has several on-site amenities that elevated its status. Our Lake Placid spa has been listed in the Top 100 spas in North America by Conde Nast Traveler, complete with services like massages, facials, and body and nail treatments. Coupled with yoga and exercise classes in our fitness center, guests will never feel more on top of their health and self-care routines. Guests can stay active recreationally by paying visits to the tennis courts, pools, winter ice skating rink, and Lake Placid in the summer for kayaking, canoeing, paddleboarding, and more. Or, a few hours inside the game room, movie theater, or bowling alley make for an entertaining afternoon. Children’s programs at this Lake Placid lodge are extensive too, offering arts and crafts, scavenger hunts, obstacle courses, science experiments, and more.

Besides boasting the best spa in Lake Placid, Whiteface Lodge is also proud to present the KANU Dining Room, one of the best restaurants in Lake Placid. Culinary experiences here will blow guests away, whether it’s the three-course meals, the wine list, or the dessert menu.

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