Do you enjoy providing great service in a serene and relaxing environment? Help make memorable experiences for our resort guests by joining our team as a Spa Desk Agent.
Spa Desk Agent
French Lick Resort
8670 W. State Road 56
French Lick,
IN
47432-9389
757 Room Resort
401k, Monthly Bonus, Fitness Center, Profit Sharing, Benefits Package, PTO
Compensation: 13.00, Full-Time
Why you will enjoy this job
French Lick Resort is the Midwest's premier resort destination, featuring two historic grand hotels nestled in the Hoosier National Forest of southern Indiana. he French Lick Springs Hotel and West Baden Springs Hotel provide luxurious AAA Four-Diamond accommodations for guests seeking relaxation, romance, family time or excitement. Named America’s Best Historic Resort by Historic Hotels of America, this upscale destination features championship golf courses, world-class spas, Vegas-style gaming, horseback riding and activities for kids.
The Spa Desk Agent is responsible for day-to-day operations of desk including setting appointments, working Micros point-of-sale system, answering questions, creating gift certificates and ensuring cleanliness of the spa and locker room. All duties are to be performed within the guidelines of the Resort's policies and procedures, Internal Control standards and objectives.
Responsibilities for this Position
- Answers spa desk phones
- Sets appointments for guests and clients
- Ensures clients fill out intake forms
- Uses Micros point-of-sale system to ring up sales and keep track of bank
- Produces retail sales and processes gift cards
- Answers questions on spa treatments
- Keeps desk area neat
- Keeps locker room neat
- May create the player accounts within our system and issue player cards in conjunction with the Resort's rewards program
- Reports all issues and concerns to Spa Coordinator
- Performs other related reasonable duties capable of being performed as requested by management
Requirements
- Must be a citizen of this country or possess a valid work permit
- Must be able to obtain and retain a valid gaming license
- Must be a minimum of 21 years of age upon employment
- Previous related employment experience
- Must have ability to write routine correspondence and speak effectively to the public, employees and customers
- Must have the ability to deal effectively and interact well with customers and employees
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Technical Requirements
- Must be willing to work a variety of day/night and weekend shifts
- Must be able to read, write and speak English
- Requires strong organizational skills
- Must be able to work independently
- Able to be on your feet for long periods of time
- Excellent people skills
- Meet/exceed customer expectations
- Computer experience strongly desired
- Must meet or exceed the team expectations
Educational Requirements
- High school degree or equivalent
Compensation
- Hourly wage
- Part-time availability
Benefits
- Free Parking
- Low-cost Meals
- Matching 401k
- Profit Sharing
- We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class.
- EOE/AA
Posted March 9, 2024
French Lick Resort
About Us
By the mid-1990s, French Lick Spring Hotel, although still in operation, was a mere shell of its former glory and the abandoned West Baden Springs Hotel was literally crumbling to the ground. As with any great comeback story, it all started with people who refused to give up – local volunteers and the folks at Indiana Landmarks. Seeing West Baden Springs Hotel in a state of ruin devastated the group, whose mission is saving such cherished properties. Soon the Cook family, devoted preservationists who themselves led the restoration of many Indiana buildings, joined the cause and committed more than $600 million dollars to not only save West Baden Springs Hotel but also French Lick Springs Hotel. The Cooks wanted their preservation work to result in living, breathing historic places that would be around for centuries to come. Today, 1.1 million guests visit French Lick Resort annually to experience this “save of the century.”
Why a career with French Lick Resort
Whether you’re just beginning your career journey or looking for a new professional challenge, French Lick Resort has a career path for you. Our resort includes three hotels (including two AAA Four-Diamond historic hotels), two nationally-acclaimed golf courses, a casino, two world-class spas, over a dozen food and beverage venues, meeting and event facilities, retail shops, horse stables, sporting clays range, bowling alley and more. With so many amenities, we have a variety of full-time, variable (part-time) and seasonal opportunities for you to join our team.
Guests know us for our friendly staff who create memorable experiences. If you are interested in exploring career opportunities with us and want to join our team to accomplish our mission of Exceeding Guest Expectations, then browse our current career opportunities.