Housekeeping Houseperson

Who We Are:

The Ballantyne, A Luxury Collection Hotel, Charlotte welcomes guests with gracious service, elegant accommodations, and abundant amenities. Guests can experience authentic hospitality at our spa, seasonal outdoor pool, indoor pool, sauna, fitness center, exquisite dining at Gallery Restaurant, afternoon tea and leisure offerings. 

Job Summary

 Supports the overall operations of the Housekeeping Department in maintaining the general cleanliness of all public and back of house spaces, with particular attention placed on the areas with the most traffic and where any immediate need arises.

Job Duties

• Inspects and cleans guest corridors and public areas, to include vacuuming, dusting, and mopping, to ensure cleanliness standards are met.
• Removes food trays, newspapers and trash from guest room hallways and transports to appropriate areas for washing or disposal.
• Assists Room Attendants with moving heavy items, such as mattresses and soiled linens.
• Delivers linens and necessary supplies to Room Attendants. 
• Assists in the Laundry Room by washing and folding linens and towels. 
• Stocks and replenishes housekeeping carts and storage closets. 
• Responds to guest requests in a friendly and prompt manner. Follows up to ensure guest satisfaction.
• Delivers housekeeping supplies to guest rooms in a timely manner. 
• Identifies and reports preventative or other maintenance issues in public areas or guest rooms.

Note: May be assigned additional duties by supervisor or manager

Education and Experience:

• Previous housekeeping experience preferred but not required

Skills and Abilities

• Customer service oriented
• Time management and organizational skills
• Ability to pay close attention to detail
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Physical Requirements

•  Ability to walk and stand for extended periods, kneel, reach, talk, hear, see, bend, twist, kneel, crouch, stoop, climb, grasp and perform repetitive motions.
• Ability to push, pull, lift, carry or otherwise move up to 75 lbs.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.