Assistant Director of Spa

Job Description

Overview: 

The Assistant Spa Director oversees all daily operations of the spa. Position is responsible for maintaining and reporting of payroll of the staff and ensures that the spa has appropriate staffing levels for business needs, responsible for inventory and ordering of all professional products and supplies, salon retail inventory as well as locker room and guest amenities. Responsible for all equipment in spa and fitness center areas as well as coordinating with engineering regular preventative maintenance and repairs as needed.  Manages, instructs, evaluates and supervises the staff, activities, programs and goals of all operational areas.  The Assistant Spa Director also oversees the coordination of guest programs and service to ensure superior guest satisfaction. She/he will assist in promoting and marketing the facility and programs. She/he will assist the Spa Director with financials by maintaining budgeting guidelines.  Strong financial background required, and prior spa experience required.

Primary Responsibilities:

• Oversees all daily operations within the spa and fitness center.
• Acts as Manager on Duty
• Oversees opening/closing shifts and ensures all procedures are completed – up to and including participating in pre-shift meetings
• Ensures that Spa Facilities, Products, Service, and Presentations consistently remain within The Ballantyne, The Luxury Collection Department guidelines to exceed all expectations.
• Monitors and maintains the cleanliness and neatness of the facility to ensure immaculate conditions at all times.
• Attends meetings within the department and hotel
• Reports any maintenance or cleanliness issues to the appropriate department and follows through to ensure all issues are corrected. Monitors response times and repeating issues and takes appropriate steps to rectify opportunities for improvement.
• Promptly communicates issues or problems, as well as any other relevant information to the director.
• Will act as needed as the lead for any department within the spa.

Performs special projects as delegated by the director.

• Inventory/Purchasing

• Maintains inventory needs and supplies for professional use. Ensures proper par levels are maintained for operational needs.
• Ensures completed monthly professional inventory counts and reports
• Once quarterly performs a hard-linen count for all spa linen
• At the beginning of every month creates an order sufficient for the month of needed professional supplies, completes purchase orders and submits for approval.

Maintains cleanliness and organization of the professional inventory closet as well as locker room amenities and office supplies.

• Financial/Industry

• Tracks spa revenue by department, ensures that all providers are attaining their revenue and retail goals to ensure the spa meets budget each month.
• Stays informed of local business conditions and competitive set
• Continually adds to knowledge of the Spa industry, to include new developments, treatments, and products.

Education/Experience:

• High School diploma or equivalent and at least two years of college desired
• Computer software skills required
• Thorough knowledge of Open Activity and Micros programs are preferred
• Strong accounting/financial experience preferred
• Two years of management experience in a customer service-related field required
• Prior spa management experience required. 
• Skills:
  • Must have the ability to work well under pressure without letting that pressure show to guests.
  • Must possess strong organizational skills.
  • Must understand and utilize proper phone etiquette (voice inflection and manners).
  • Must have strong math and accounting skills.
  • Must be adept at multi-tasking, i.e., possess the ability to handle multiple responsibilities simultaneously and efficiently.
  • Must possess the conflict resolution skills necessary to properly evaluate treatment quality and procedure, and determine the validity of guest complaints, so as to resolve problems and complaints immediately.
  • Must possess the skills necessary to manage the department not only technically, but also from a hospitality perspective.