Hotel Housekeeping Supervisor

1. Assists Housekeeping Assistant Manager in leading all Housekeeping operations.  Assists in monitoring and evaluating all daily departmental activities for assigned team members to ensure successful day-to-day management of operations.  Works collaboratively with other Hotel departments to ensure seamless customer service and quality performance of team members.  Assists with assignment/distribution of room assignments and work duties.  Coordinates scheduling and completion of deep cleaning and related assigned projects.  Ensures timely and efficient execution of guest room turnover as defined by service standards established by Hotel management.  Ensures adherence to Hotel and enterprise brand standards at all times.

2. Keeps up to date on health and safety policies and procedures and ensures all team members consistently meet standards of safety, cleanliness and maintenance throughout Department, including ensuring all required certifications remain current. Responsible for regular inspections of Hotel to ensure adherence to established cleanliness and maintenance standards.  Ensures proper usage of chemicals and cleaning supplies by monitoring usage, confirming complete training for team members, and ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations.  Ensures all equipment is maintained and used accordingly.  Ensures essential equipment, parts, and chemicals are on hand for team members, are properly identified and labeled according to SDS, and are in safe and proper working condition while being utilized before projects begin (i.e. hard hats, back braces, safety glasses, etc.).  Maintains inventory of cleaning supplies, stockrooms and carts. 

3. Maintains consistent Forbes Travel Guide standards by conducting daily inspections of corridors, closets and rooms (suites, VIP’s and site rooms).  Performs routine inspections of all check out rooms and spot checks of all occupied rooms.  Inspects all vacant clean rooms and releases in system as ready for occupancy.  Completes daily scored inspections for all Room Attendants with minimum of 1 occupied and 1 vacant room per team member in corresponding section.  Inspects House Person sections and landing closets daily and provides scores.  Monitors report status and discrepancy of rooms.

4. Oversees and contributes to environment which motivates team members to collaborate, learn, perform, and develop their skills.  Oversees a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout employment lifecycle.  Provides guidance and training to Housekeeping Team Members to achieve performance standards. 

5. Coordinates and communicates with Facilities Department for repair of guest rooms and public areas (guest & service landings, corridors, guest elevators).  Reports and follows-up on any maintenance defects or other issues to ensure all maintenance requests pertaining to guest rooms and departmental equipment are addressed in an efficient manner. 

6. Assists with departmental issues in collaboration with Housekeeping Assistant Manager on courses of action to improve and/or enhance overall Department performance.

7. Assists with administering lost and found program.  Assists with VIP and other special requests.  Maintains professional demeanor and appearance at all times.  Responsible for carrying a radio and wearing an ear piece discretely to communicate.   Maintains ability to perform all essential duties listed under Housekeeper and House Person job descriptions and assists with job duties as needed for efficient Department operations.

8. Performs other duties as assigned to support efficient operation of the department and assumes other responsibilities, duties, tasks and assignments that contribute to the mitigation or response to any public health emergency.