Photo of The Ritz-Carlton Destination Club Aspen, Aspen, CO

Club Housekeeping Manager

The Ritz-Carlton Destination Club Aspen

0075 Prospector Road Aspen
Aspen, CO 81611

73 Unit Condo-Hotel
Managed By Marriott International
Save

Full-Time

Job Number

24020139

Job Category

Housekeeping & Laundry

Location

The Ritz-Carlton Club Aspen Highlands, 75 Prospector Road, Aspen, Colorado, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

    Core Work Activities

    Supporting Housekeeping Operations And Budgets

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

    Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • The hourly pay range for this position is $30.29 to $38.46. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    The application deadline for this position is 70 days after the date of this posting, 2/5/2024.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


    Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.


    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,

    Begin

    your purpose,

    Belong

    to an amazing global team, and

    Become

    the best version of you.
    Posted March 6, 2024

    The Ritz-Carlton Destination Club Aspen

    Live your dreams amid majestic mountains and natural splendor.

    Aspen is a recreational, social and cultural mecca for people from all around the globe. It's celebrated for many things including world-class skiing and snowboarding, acclaimed cuisine and one-of-a-kind shopping. The four local "super quartet" of mountains: Aspen, Snowmass, Aspen Highlands and Buttermilk will make any ski lover giddy for a lifetime.

    The Ritz-Carlton Club, Aspen Highlands sits at the foot of a 12,500 ft. mountain with stunning views and 125 trails. This ski-in/ski-out village is surrounded by terrain for every class of skier and includes the legendary "Highland Bowl." Grow accustomed to your ski valet greeting you each day, or pursue pure relaxation and renewal in our pool areas or at the well-appointed spa and fitness center. With a special mix of authentic Western ambience and renowned Ritz-Carlton service, Aspen Highlands is a place that visitors return to again and again.

    The Ritz-Carlton Club, Aspen Highlands is located 5 minutes from the Aspen-Pitkin County Airport, 20 minutes from Snowmass, 2 hours from Vail and Vail/Eagle Airport and 4 hours from Denver.