Senior Manager, Communications & Change Management

Job Number

24014141

Job Category

Human Resources

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

*This Role Is Hybrid Only Based Out Of Our Bethesda, Md Hq

The

Sr. Manager, Communications Digital Products

is an

Individual Contributor

role that will be responsible for executing the communications strategy and overseeing key communications deliverables that support the business objectives of the Global Digital Products organization. In collaboration with the Director, Communications - Digital Products, this individual will partner with leaders in Global Digital Products and other disciplines across the company to execute the organization’s global communications plan. The Sr. Manager’s primary focus will be to bring internal and external awareness to Marriott’s industry-leading digital products, including the Marriott Bonvoy^® Mobile App and Marriott.com, through the activation of effective communications strategies and channels. This role reports to the Director, Communications - Digital Products and is a key member of the Global Business Communications Services team.

This Individual Is Responsible For

1) providing communications strategy and support for the Global Digital Products organization, including planning, developing, and executing communication deliverables targeted to both internal and external audiences (e.g., Company Executives, Owners, Franchisees, customers, etc.); 2) supporting the communication planning process and development of new communication platforms that drive awareness and delivery of Global Digital Products’ capabilities and strategy; and 3) partnering with communications and PR partners across the company (e.g., Owner & Franchisee Services, Global Communications & Public Affairs).

Success in this role requires a strong background in change management and communications, critical thinking skills, ability to manage complex stakeholder interactions, a proven ability to manage multiple projects at the same time, as well as a willingness to be tested on difficult projects and initiatives.

Candidate Profile 

Education And Experience Required

• 4-year degree from an accredited university in Business Administration, Communications, or related major AND seven or more years’ experience in communications, business, sales and marketing, or related professional area, OR 
• Associate degree AND Eight or more years’ experience in communications, business, and marketing, or related professional area
• An equivalent combination of education and experience may be considered 

Education And Experience Preferred 

• Graduate degree, MS/MBA (or equivalent) in Business Management, Communications, or related field.
• Demonstrated ability in internal communications and change management, preferably in a large, global organization.
• Experience with professional writing and editing, including launching and maintaining communications channels.
• Experience with project management approaches, tools, and phases of the project lifecycle.
• Outstanding written and verbal communication skills.
• Strong experience and aptitude in various Windows-based programs, including Microsoft Office software package, email distribution, web publishing and content management.
• Ability to present ideas and information in a concise, organized way.
• Hospitality/Lodging industry experience.

Core Work Activities 

Communications

• Support communications strategies, plans and channels that drive strategic imperatives and business priorities of Global Digital Products.
• Create, plan, and execute every aspect of initiative communications plans to effectively disseminate key messages.
• Develop and manage calendar of key communications to ensure consistent, relevant, and timely delivery of communications material.
• Create messages describing initiatives for use in internal communications and partner with Corporate/Consumer Public Relations for external communications (e.g., Trade Press, Consumer Groups).
• Develop targeted communications (e.g., emails, memos, frequently asked questions, presentations, collateral, videos, etc.) that communicate the capabilities of Marriott’s Digital Products.
• Develop core presentations for Global Digital Products senior leaders and key stakeholders (e.g., Associates, Company Leadership, Owners, etc.).
• Measure the effectiveness of change management, marketing and communications efforts, set targets, track results, and improve programs. Lead data collection efforts and analyze data and feedback to inform strategy development; track performance and recommend solutions to continuously improve performance.
• Respond to, solve and make decisions on communication/change management requests that have broader department impact. 
• Improve processes by actively seeking stakeholder feedback and focusing on designing new processes/materials.
• Work collaboratively with a variety of key stakeholders both within Global Digital Products and across the company to ensure alignment and consistency with broader organizational communication efforts.
• Seek opportunities to leverage knowledge, resources and work activities across the Global Business Communications Services team and other MI disciplines.

Managing Work, Projects, And Policies 

• Manages and implements work and projects as assigned. 
• Generates and provides accurate and timely results in the form of reports, presentations, etc. 
• Analyzes information and evaluates results to choose the best solution and solve problems. 
• Provides timely, accurate, and detailed status reports as requested.

Demonstrating And Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department. 
• Demonstrates knowledge of job-relevant issues, products, systems, and processes. 
• Demonstrates knowledge of function-specific procedures. 
• Keeps up-to-date technically and applies new knowledge to job. 
• Uses computers and computer systems (including hardware and software) to enter data and/ or process information. 

Delivering On The Needs Of Key Stakeholders

• Understands and meets the needs of key stakeholders.
• Communicates concepts in a clear and persuasive manner that is easy to understand.
• Demonstrates an understanding of business priorities.

Supports achievement of performance goals, budget goals, team goals, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be

where you can do your best work,​

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.