Photo of The Ritz-Carlton, St. Thomas, Cruz Bay, VI

Director of Meetings and Special Event Planning

The Ritz-Carlton, St. Thomas

Great Landing Road
Cruz Bay, VI 00830

Hotel
Managed By Marriott International
Save
Tweet
LinkedIn

Full-Time

Additional Information

Previous Luxury experience (2 years min)

Job Number

24023574

Job Category

Event Management

Location

The Ritz-Carlton St. Thomas, 6900 Great Bay, Saint Thomas, Virgin Islands, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Leads Meetings & Special Events division. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Ensure the team meets the brand’s target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department.

Candidate Profile 

Education And Experience
  • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.

    Core Work Activities

    Managing Meetings And Special Events Operations And Budgets

  • Researches and analyzes new products, pricing and services of competition.
  • Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
  • Ensures the property is apprised of all groups that will impact property operations.
  • Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
  • Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
  • Leads the execution of brand service initiatives in event management areas.
  • Develops an event management strategy that is aligned with the company’s business strategy and leads its execution.
  • Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards.

    Leading Meetings And Special Events Teams

  • Holds event management team accountable for desired service behaviors related to product and service delivery.
  • Communicates a clear and consistent message regarding departmental goals to produce desired results.
  • Executes departmental goals in game plans.
  • Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

    Managing Profitability

  • Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
  • Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
  • Creates and achieves the annual banquet budget.
  • Focuses on building the property’s top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts.

    Ensuring Exceptional Customer Service

  • Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
  • Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.

    Conducting Human Resources Activities

  • Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations.
  • Reviews property specific event operations annually and makes appropriate adjustments.
  • Reviews staffing levels to ensure that guest service and operational needs are met.
  • Communicates and ensures departmental and property emergency procedures are executed when necessary.
  • Ensures that regular, ongoing communication is happening in all areas of event operations.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.


    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.


    Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.


    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,

    Begin

    your purpose,

    Belong

    to an amazing global team, and

    Become

    the best version of you.
    Posted March 10, 2024

    The Ritz-Carlton, St. Thomas

    Escape to The Ritz-Carlton, St. Thomas luxury hotel and leave the world behind with an island retreat immersed in the warmth and incomparable charm of the Caribbean. Nestled within a 30-acre waterfront estate, our pristine resort beckons with dazzling white-sand beaches, perfumed tropical gardens and endless pursuits of happiness as each day goes by. Treat yourself to an unforgettable getaway and step into a world of comfort and blissful solitude where time moves slowly and life is as easy and care free as a day spent on the beach. Find peace and tranquility with an unforgettable spa experience or simply kick back and relax in the cool Caribbean breeze with a signature rum punch in hand and let us do the rest. To see this luxury hotel’s accommodations and amenities in St. Thomas, please view the Photo Gallery. The Ritz-Carlton, St. Thomas is a Tier 4 property in The Ritz-Carlton Rewards.

    Other Job Openings