Concessions Supervisor
Delaware North at Niagara Falls State Park
Goat Island
Niagara Falls,
NY
14303
Full-Time
The Opportunity
Delaware North Parks and Resorts is hiring seasonal Concessions Supervisors to join our team at Niagara Falls State Park in Niagara Falls, New York. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service.
If you want a job at the world’s most storied national parks, hotels, or resorts, feed your sense of wonder while creating memorable experiences for our guests; apply now.
This position does not begin until May 2024
Pay
$18.00 - $18.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.
Benefits at Niagara Falls
Join our fun team working together in the country's original state park, Niagara Falls. Share the excitement of the natural wonder of the falls with guests from around the globe. There's lots to explore including trails, boat rides, and interactive exhibits.
- Health, dental, and vision insurance*
- 401k with company match*
- Paid vacation days and holidays*
- Paid parental bonding leave*
- Tuition or professional certification reimbursement*
- Weekly pay
- Free shift meal including drink refills
- Free on-site parking
- 30% off retail items
- Referral bonus – earn $200 for each eligible referral
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide
*Available for eligible year-round team members
Responsibilities
- Assign duties to scheduled staff.
- Perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties when necessary.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Assist Concessions Manager with staff training and compliance.
- Monitor daily and hourly cleaning.
- Manage labor and profit loss.
- Ensures proper cash handling and tip record-keeping for the shift.
- Ensure associates are kept informed of any changes in policies or events.
- Other duties as assigned.
Qualifications
- Experience working in a restaurant or concessions department.
- At least two years of supervisory experience preferred.
- Must be self-motivated, able to work without direct supervision, and eager to be challenged and initiate projects and opportunities.
- Must be able to implement rules and direct staff.
- Excellent communication skills, written and verbal.
- Excellent customer service and employee relations skills.
- A true desire to satisfy the needs of others in a fast-paced environment.
Physical Requirements
- Constant standing, walking, bending, reaching, and repetitive motions
- Ability to lift stock up to 50 pounds occasionally
- May be required to work outdoors or in variable temperatures depending on the season
Shift Details
Day shiftEvening shiftHolidaysWeekends
Who We Are
Niagara Falls State Park is a pristine oasis of three massive waterfalls, attractions, and 400 acres of protected wildlife.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
Delaware North at Niagara Falls State Park
Delaware North
250 Delaware Avenue, Buffalo, NY 14202
Corporate Phone Number: 1-716-858-5000
Fax Number: 1-716-858-5479
Corporate website: https://www.delawarenorth.com
Careers website: https://careers.delawarenorth.com/
Delaware North has operations on four continents. It manages and provides food and beverage concessions, premium dining, entertainment, lodging, and retail at many large venues and special places. These include sports stadiums, entertainment complexes, national and state parks, airports, and casinos.
Parks
Delaware North is one of the largest hospitality management companies serving national and state parks. Delaware North has established a reputation with the National Park Service, New York State Office of Parks, Recreation and Historic Preservation, and other parks clients for providing high levels of both stewardship and hospitality in delivering lodging, retail, food service, recreational and transportation services at parks across the United States.
The company applies a slightly different brand of parks stewardship and hospitality in operating the Kennedy Space Center Visitor Complex in Florida for NASA, a significant undertaking in cultural attraction management.
Resorts
Delaware North’s portfolio of distinct luxury resorts in special places in Australia and the United States provides guests with world-class hospitality, the best local cuisine and spa and other amenities to complement the natural beauty of their locations. The company draws upon its deep culinary expertise and considerable experience in the resort management services arena to deliver incredible guest experiences.
Among its resort destinations are resorts in Australia including Lizard Island on the Great Barrier Reef, El Questro in The Kimberley, and Kings Canyon in the Australian Outback. In California, Delaware North owns and operates Tenaya Lodge at Yosemite at the gateway to one of the world’s most wondrous places, Yosemite National Park. Delaware North also manages and operates Gideon Putnam Resort at the gateway to the Adirondack Mountains in Saratoga, New York.
Gaming
Delaware North is one of the most innovative gaming operators in the country, creating regional casino destinations with video gaming machines, table games, poker rooms, racing simulcast centers, restaurants, lounges, nightclubs, sports bars, event centers, retail shops, and hotels. The company owns and operates gaming venues across the United States, including locations in New York, Illinois, Florida, Arizona, West Virginia, Arkansas, and Ohio.
It also provides management consulting on all aspects of casino operations, including the right mix of restaurants and entertainment through our Gaming Hospitality Group.
Restaurants and Catering
Delaware North is one of the world’s leading restaurant and catering companies -- its culinary and hospitality staffs provide extraordinary dining experiences for guests at unique locations, worldwide, every day. Delaware North operates restaurants and handles special event catering at some of the world’s top sports stadiums, concerts, and other events, at our own beautiful resorts, at breathtaking national park lodges, in some of the world’s busiest airports, and at distinct cultural attractions.
Sports
Delaware North is a major player in several sectors of sports, and is one of the leading food service and retail management companies at stadiums, arenas, and ballparks across the globe. Delaware North Sportservice, its flagship operating company, helped pioneer the sports concessions industry 100 years ago.
Among the more than 60 sports and entertainment venues worldwide at which it operates premium dining, restaurants and food and beverage concessions are MetLife Stadium near New York City, Wembley Stadium in London, Busch Stadium in St. Louis, the new Singapore Sports Hub, and Melbourne and Olympic Parks, home of the Australian Open tennis championships.
Delaware North has served an impressive collection of sporting events and clients, including the Super Bowl, World Series, the National Hockey League and Major League Baseball All-Star games, the Stanley Cup Final, the FA Cup Final, and the Olympic Games.
Delaware North also owns and operates TD Garden in Boston, home to the NHL’s Boston Bruins, NBA’s Boston Celtics, and a frequent stop for the world’s biggest music and entertainment acts. The company’s operations also include the 2011 Stanley Cup Champion Bruins, owned by Delaware North Chairman Jeremy Jacobs.
Travel
The corporation is one of the world’s leading airport food service and retail companies, operating at more than 30 airports and travel centers in the United States, Great Britain and Australia. It manages more than 300 restaurants and retail stores, serving more than 350 million travelers each year.
Its award-winning operations include locations at airports in Los Angeles, Atlanta, Houston, Dallas, New Orleans, Detroit, London, Glasgow, Edinburgh and Melbourne. Delaware North has introduced exciting new concepts to airports such as Food Network Kitchen and Jay-Z’s 40/40 Club, and the company’s Gateway Concept revolutionized U.S. airports by transforming them into harbingers of the sights and sounds of the host cities.
Patina Restaurant Group, a majority interest in which was acquired by Delaware North in May 2014, is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at landmark locations in high-profile cultural and entertainment venues in New York City, California, and Orlando, Fla. Among them are: Rockefeller Center®, Lincoln Center, Walt Disney World®, Disneyland®, Walt Disney Concert Hall, the Empire State Building, Grand Central Station/MetLife Building and Madison Square Garden.
Specialty Retail
Delaware North operates more than 300 stores and shops in stadiums, ballparks, arenas, national and state parks, luxury resorts, cultural attractions, airports, toll plazas, open-air marketplaces and regional destination casinos.
