Photo of Hilton Daytona Beach Oceanfront Resort, Daytona Beach, FL

Bell Captain

Hilton Daytona Beach Oceanfront Resort

100 North Atlantic Avenue
Daytona Beach, FL 32118

744 Room Resort
Managed By HHM Hotels
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Full-Time

Overview

Opportunity:  Bell Captain

Supervise bellpersons, doorpersons and drivers as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.

Potential Career Path

Concierge/Front Office Manager­– AGM – General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.
  • Maintain security of and accurate records for all guest room keys issued to bell and door staff.
  • Accommodate guest requests in an accurate and efficient manner.
  • Coordinate group luggage requirements.
  • Monitor and maintain cleanliness and working condition of departmental equipment/supplies.
  • Ensure that pertinent information is documented in the log book daily.
  • Load and unload luggage carts.
  • Tag and store luggage.
  • Escort guests to hotel rooms.
  • Provide an overview of guest room, hotel services and amenities. 
  • Make deliveries to guest rooms.
  • Assist guest with room changes.
  • Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma preferred.
  • Previous experience working in a related function in a hotel required.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted May 22, 2024

Hilton Daytona Beach Oceanfront Resort

Vibrant Dining And Fun At Beach Resort In Daytona

Set in the heart of the Ocean Walk Village on the “World’s Most Famous Beach,” our resort offers stunning views of the Atlantic Ocean and easy access to the seaside attractions of Daytona Beach. Step out on the beach for a day in the sun, relax poolside with a cocktail, and enjoy diverse dining and fun daily activities.

Rooms & Suites

Retire to a room, suite or beachfront cabana and enjoy stunning views of the Atlantic Ocean or the Intracoastal Waterway.

Dining & Drinks

Hilton Daytona Beach Oceanfront Resort boasts an extensive range of bars and lounges. Indulge in oceanfront dining at Doc Bales’ Grill, the hotel’s signature restaurant serving seafood specialties in an elegant atmosphere, or enjoy a casual meal at the beachfront poolside Blind Turtle Bar.

Events

More than 60,000 sq. ft. of flexible space is ideal for meetings, weddings or conferences. Let our expert event planners design a memorable Daytona Beach event for you.